Terri Lampton
Calabash,NC
Summary
I have over 30 years of experience in the insurance industry working as a Manager, Director, Litigation Supervisor, Claims Adjuster and Paralegal. I am motivated, results-driven individual who has extensive experience in the workers' compensation arena with multiple industries. I have succeeded in maintaining an outstanding reputation for dedication, creative problem solving and outstanding service.
Overview
40
40
years of professional experience
Work History
Senior Claims Adjuster
Employers Insurance
Charlotte, NC
11.2013 - Current
- Responsible for adjudicating claim from the inception to resolution. Assignments consist of multi jurisdictional claims requiring advanced claims skills. Heavy concentration in complex litigation and medical issues.
Risk Management Specialist
Scott Insurance
Charlotte, NC
02.2012 - 11.2013
- Responsible for overseeing the management of triage claims. The claims included workers' compensation, property, auto and general liability. Preformed data analysis and provided recommendations to achieve an overall reduction in premiums and experience modifier. Developed provider panels that resulted in reduction of medical expenses and loss work hours. Developed safety programs for clients as well as training their staff to implement the changes.
Technical Claims II, Critical Strategies
Liberty Mutual
Charlotte, NC
01.2008 - 02.2012
- Responsible for claims with required in-depth investigation, successfully mitigated the more difficult claims which exceed 6 months of disability or in excess of $60,000 in reserves. Many claims involved complex litigation and catastrophic exposure.
WC Litigation Specialist
Justice Campbell & Associates
Charlotte, NC
05.2007 - 01.2008
- Practiced within the workers' compensation plaintiff arena. Performed duties such as determining the basis of litigation, researched medical development from diverse sources, arranged and monitored depositions, drafted motions, responses and correspondence to multiple parties. Pursued and successfully negotiated settlements. Maintained contact with Clients, Commission, Carriers and other parties to ensure the awareness and action of the legal process.
Workers' Compensation Claims Adjuster
St. Paul Travelers
Charlotte, NC
03.2005 - 04.2007
- Responsibilities include managing workers' compensation claims for National accounts. Successfully managed claim to a conclusion with emphasis on file quality, maximizing internal and external resources, and achieving a positive end result by returning the injured party to work or obtaining a resolution through settlement.
Director of Regional Operations
CompManagement, Inc.
Charleston, WV
05.1998 - 02.2005
- Established regional offices, developed and retained dominant market share with growing sales revenue to high dollar levels, developed and marketed cost-savings initiative programs for client with thousands of dollars reduction in premiums, and maintained success with customer/vendor relationships. Responsible for interviewing, hiring, training, managing career development and strategic business planning. Continuously exceeded revenue goal and profit margins.
Paralegal
Steptoe & Johnson Law Firm
Charleston, WV
05.1996 - 04.1998
- Practiced in the Paralegal profession within the workers' compensation and general litigation defense arena.
Account Manager
Employer Service Corporation
Charleston, WV
06.1984 - 04.1996
- Proactively managed and directed claims staff of 10 people regarding the handling of workers' compensation claims and billing related to hearing loss, occupational pneumoconiosis. Different positions have been held in various areas while being employed at this facility.
Education
Associate of Science - Computer Science And Programming
West Virginia State University
Institute, WV05-1982
Skills
- Adjuster license in multiple states including North Carolina, South Carolina and Georgia
- Highly Motivated
- Strategic Decision-Making
- Effective Communication Abilities
- Analytical Problem Solving
Timeline
Senior Claims Adjuster
Employers Insurance
11.2013 - Current
Risk Management Specialist
Scott Insurance
02.2012 - 11.2013
Technical Claims II, Critical Strategies
Liberty Mutual
01.2008 - 02.2012
WC Litigation Specialist
Justice Campbell & Associates
05.2007 - 01.2008
Workers' Compensation Claims Adjuster
St. Paul Travelers
03.2005 - 04.2007
Director of Regional Operations
CompManagement, Inc.
05.1998 - 02.2005
Paralegal
Steptoe & Johnson Law Firm
05.1996 - 04.1998
Account Manager
Employer Service Corporation
06.1984 - 04.1996
Associate of Science - Computer Science And Programming
West Virginia State University
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