Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Hi, I’m

Terri Landman

E-commerce/CSR Specialist
Washington,PA
Terri Landman

Summary

Seeking 100% Remote Position from Anywhere in the World.

Voted Most Positive Employee in Customer Service.

Long Term experience in the Optometry/Vision Therapy Field.

Looking to start ASAP in a worthwhile field.

Open to learning new skills/languages. Open to Contract/Temporary Employment.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

35
years of professional experience

Work History

Self

E-Commerce Specialist
10.2021 - Current

Job overview

  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service resulting in over 300 positive reviews.
  • Maintained working knowledge of my products, services and promotions.
  • Boosted online sales by implementing effective strategies and optimizing product listings.

DoorDash

Delivery Specialist
04.2020 - Current

Job overview

  • Responsible for delivery of retail items to homes or businesses
  • A flexible job that started during the pandemic that I continue to do part time, as needed.
  • Enjoyment in being outdoors and people interaction.

American Income Life Insurance Company

Life Insurance Agent
01.2023 - 05.2023

Job overview

  • Licensed agent assisting customers with life insurance needs and policies
  • Enrolling new members or updating policies on existing members over Zoom.
  • Scheduling and follow up of appointments.

Partnerhero

Technical Support Specialist
02.2021 - 03.2021

Job overview

  • Worked with Zendesk/Slack for the Sundance Film Festival
  • Answered questions for the first time online festival.
  • Temp. Position

Pediatric & Adult Vision Care

Sales Operations Planning Manager
01.2009 - 01.2019

Job overview

  • Responsible for answering phones and scheduling patients for a 5 doctor practice
  • Triage/Verifying insurance
  • Sales and ordering for contact lens wearers
  • Handled billing for our Vision Therapy Department.

Starbucks

Lead Instructor
01.2004 - 01.2009

Job overview

  • Responsible for customer service, training new employees, and filling customer orders.

One Communications

Operator
01.2000 - 01.2004

Job overview

  • Responsible for high volume of incoming calls as an operator for wireless services
  • Trained new employees.

Crystal Springs Resort

Customer Service Representative
01.1998 - 01.2000

Job overview

  • .Responsible for incoming calls, taking orders, checking on status of deliveries and light sales.

Education

Carlynton High
Carnegie, PA

High School Diploma
05.1985

University Overview

Skills

  • Billing
  • Customer service
  • Insurance
  • Sales
  • Scheduling
  • Strong organizational skills
  • Professionalism and Punctuality
  • Effective Communication
  • Documentation accuracy
  • Customer Relationships
  • Team Player

Accomplishments

Accomplishments

Voted Most Positive Employee

Hobbies

Hobbies

Travel Internationally

Pet Sitting

Baking and Watching Great British Bake-Off

Creating New Designs Online

Timeline

Life Insurance Agent
American Income Life Insurance Company
01.2023 - 05.2023
E-Commerce Specialist
Self
10.2021 - Current
Technical Support Specialist
Partnerhero
02.2021 - 03.2021
Delivery Specialist
DoorDash
04.2020 - Current
Sales Operations Planning Manager
Pediatric & Adult Vision Care
01.2009 - 01.2019
Lead Instructor
Starbucks
01.2004 - 01.2009
Operator
One Communications
01.2000 - 01.2004
Customer Service Representative
Crystal Springs Resort
01.1998 - 01.2000
Carlynton High
High School Diploma
Terri LandmanE-commerce/CSR Specialist