I am a dedicated, organized, hardworking individual. I have wonderful customer service skills and quick to adapt with challenges. Great at working within a team or on my own. Always energetic, positive, and try to bring the best to any situation.
Overview
21
21
years of professional experience
Work History
E-Commerce Specialist
Family Pathways Inc.
Chisago City, MN
08.2025 - Current
Managed daily operations of e-commerce platform, ensuring seamless user experience.
Analyzed customer data to optimize product listings and improve conversion rates.
Coordinated promotional campaigns across multiple online channels to increase brand visibility.
Assisted in inventory management, tracking stock levels and forecasting demand trends.
Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
Office Administrator
Forest Lake Medical Supply
Forest Lake, MN
07.2025 - Current
Support billing processes by verifying insurance information and processing claims accurately.
Maintain patient records in compliance with privacy regulations, ensuring data accuracy and security.
Collaborate with team members to streamline communication between departments for better service delivery.
Adapt quickly to new software tools, enhancing administrative processes and overall productivity.
Scheduling meetings, training, and luncheons.
Filing and prepping for accreditations.
Chauffer, personal assistant.
Assisted in inventory management, tracking supplies and facilitating orders for medical equipment.
Paint Shop Technician
Murphy Bros. Build Design Remodel
Blaine, MN
04.2021 - 03.2023
Prepared surfaces by cleaning, sanding, and priming to ensure optimal paint adhesion.
Maintained inventory of paints and supplies, ensuring availability for daily operations.
Collaborated with team members to meet project deadlines and maintain workflow efficiency.
Conducted quality checks on finished products to ensure adherence to company standards.
Maintained a clean and organized work environment, promoting safety and productivity.
Collaborated with team members to complete projects on time and within budget constraints.
General Manager
VFW Forest Lake
Forest Lake, MN
08.2018 - 03.2021
Directed daily operations to ensure efficient service delivery and high customer satisfaction.
Implemented strategic initiatives that enhanced community engagement and increased membership retention.
Oversaw budgeting processes, ensuring alignment with organizational goals and financial stability.
Developed staff training programs to improve service quality and operational efficiency.
Streamlined operational processes, resulting in improved workflow and reduced overhead costs.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Implemented operational strategies and effectively built customer and employee loyalty.
CNA
Silver Bay Veteran's Home State of MN
Silver Bay, MN
06.2015 - 05.2018
Assisted with daily living activities, enhancing patient comfort and dignity.
Monitored vital signs, ensuring timely reporting to nursing staff for optimal care.
Collaborated with interdisciplinary teams to develop and implement individual care plans.
Trained new staff on patient care protocols and safety procedures, promoting best practices.
Maintained accurate documentation of patient progress and care delivered per regulatory standards.
General Manager
AmericInn Lodge and Suites of Silver Bay
Silver Bay, MN
06.2005 - 06.2009
Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
Led a diverse team, fostering a collaborative environment that encouraged professional growth and accountability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget implementations, employee evaluations, and contract details.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.