Tsz Hin Leung
E-Commerce Specialist
Los Angeles,CA
Summary
Knowledgeable sales professional with background in delivering exceptional customer service and driving revenue growth. Demonstrated ability to build strong client relationships and effectively manage sales processes. Proven track record of utilizing negotiation and communication skills to achieve sales targets.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
E-Commerce Specialist
Expert Computer International Inc.
04.2024 - 04.2025
- Managed sales and listings of specialized products across four store accounts on Amazon, eBay, and Walmart, overseeing pricing strategy and inventory control.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Managed advertising and successful promotional campaigns to drive brand awareness, engagement, and online sales growth.
Amazon Sales Associate
Expert Computer International Inc.
10.2023 - 04.2024
- Labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Built relationships with customers and community to promote long-term business growth.
Buying Assistant Intern
Manful Power Trading Limited
12.2018 - 01.2019
- Effectively communicated with international buyers and suppliers through Cantonese, Mandarin, and English
- Collaborated with the HK Food and Environmental Hygiene Department to ensure compliance with government regulations for meat imports
- Created purchase orders and invoices
Education
Bachelor of Arts - Communications
University of California - San Diego
La Jolla, CA 09.2021 - 06.2023
Bachelor of Arts - Communication Studies
De Anza College
Cupertino, CA 09.2018 - 06.2021
High School Diploma -
TWGHs S.C.Gaw Memorial College
Hong Kong 09.2010 - 06.2016
Skills
Digital marketing strategy
Product listing optimization
Search engine optimization
Conversion rate optimization
Brand development
Certification
[AI-Powered Performane Ads Certification], [Google Digital Academy (Skillshop)] - [Issued May 2023], [Credential ID 150790371]
Timeline
E-Commerce Specialist
Expert Computer International Inc.
04.2024 - 04.2025
Amazon Sales Associate
Expert Computer International Inc.
10.2023 - 04.2024
Bachelor of Arts - Communications
University of California - San Diego
09.2021 - 06.2023
Buying Assistant Intern
Manful Power Trading Limited
12.2018 - 01.2019
Bachelor of Arts - Communication Studies
De Anza College
09.2018 - 06.2021
High School Diploma -
TWGHs S.C.Gaw Memorial College
09.2010 - 06.2016
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