Summary
Overview
Work History
Skills
EXPERIENCE HIGHLIGHTS
Timeline
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Terri-Lee Crakes

La Porte,IN

Summary

Administrative professional experienced working in fast-paced settings. Confident and poised in stressful environments. Committed and detail-oriented to superior customer service. Trustworthy, ethical and discreet when dealing with individuals at all levels. Strong organizational, technical and interpersonal skills.

Overview

21
21
years of professional experience

Work History

Safety Specialist

Anderson Trucking Services Inc.
09.2019 - Current

Facilitated precise application process for DOT compliance during orientation onboarding.

Safeguarded sensitive information by ensuring confidentiality.

Facilitated informative sessions using PowerPoint.

Delivered securement training for van and flatbed operations following FMCSA regulations.

Conducted ELD training sessions.

Conducted entire hiring process, including I-9 verification and maintenance of active driver files.

Verify the stability of load securement as loads enter the yard.

Coordinated timely acquisition of supplies.

Managed needs of active drivers.

Office Manager/ Load Coordinator/ Dispatch

North America Logistics LLC
06.2017 - 04.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed logistics for efficient load dispatch.
  • Managed equipment malfunctions.
  • Managed detailed IFTA reporting processes for accurate tax submissions.
  • Coordinated ordering processes for permitted load dimensions.
  • Ensured timely ordering of IRP plates and renewal of permits.

OTR Driver

Streamline Express
11.2017 - 04.2018
  • Made sure that deliveries were on time for scheduled appointments.
  • Charted out upcoming routes with GPS technology and maps.
  • Operated with safety and skill to avoid accidents and delays.
  • Delivered goods to customers both locally and long distance.

Owner/Operator

TBN Logistics
02.2016 - 06.2017

Ensured timely delivery of assigned loads.

Maintained accurate tax-related records.

Owner/Operator

StageWest
10.2014 - 12.2015

Delivered and picked up loads efficiently.

Conducted regular maintenance on trucks to ensure operational efficiency.

Maintained tax records.

Owner/Operator

MSM Transportation
10.2004 - 10.2014

Executed load pickups and deliveries with safety and punctuality.

Conducted regular upkeep to reduce equipment failures.

Skills

  • Current Class A CLD
  • Customer Service & Relations
  • Telephone Communication
  • DOT Regulations
  • FMCSA Knowledge
  • Safety & Compliance
  • Company Policy & Safety
  • ELD / ABORD Log Audits
  • Problem Solving
  • Qualcomm, GPS Trackit
  • Accounts Payable/Receivable
  • Insurance & Accidents
  • Writing & Implementing Safety Policies
  • IFTA & IRP
  • Microsoft office programs

EXPERIENCE HIGHLIGHTS

  • Administrative
  • Overseen administrative functions daily as the Office Manager of asset based carrier
  • Maintained accurate records for A/R, A/P and payroll using QuickBooks
  • Payroll using QuickBooks
  • Instituted complete employee & DOT safety policies
  • Adhered all company employee & DOT safety policies
  • Audited Logs and DVIR's
  • Implemented new policies and producers
  • Trained Drivers
  • Dispatched a fleet 4 trucks
  • Maintained on time pick up & deliveries
  • Troubleshot & resolved problems, and handled all customer complaints
  • Established new customers along with profitable rates

Timeline

Safety Specialist

Anderson Trucking Services Inc.
09.2019 - Current

OTR Driver

Streamline Express
11.2017 - 04.2018

Office Manager/ Load Coordinator/ Dispatch

North America Logistics LLC
06.2017 - 04.2019

Owner/Operator

TBN Logistics
02.2016 - 06.2017

Owner/Operator

StageWest
10.2014 - 12.2015

Owner/Operator

MSM Transportation
10.2004 - 10.2014
Terri-Lee Crakes