Terri Long
PALM SPRINGS,FL
Summary
Adept at maintaining confidentiality and managing data with precision, I enhanced office efficiency and customer loyalty as an Administrative Assistant at Palm Beach County Property Appraiser. Leveraging skills in document management and customer service, I significantly contributed to streamlined operations and positive client relations, embodying a dedicated team player mindset.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Palm Beach County Property Appraiser
01.2004 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Virtual Bank
06.2003 - 01.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Clerical Assistant
Palm Beach County Clerk of Court
03.1998 - 07.2000
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Responded to inquiries from callers seeking information.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
- Improved office efficiency by troubleshooting technical issues with computers and printers before escalating to IT support when needed.
- Contributed to a positive work environment by promoting effective communication among team members.
- Maintained records of material flow, compiling and organizing related data.
Education
John I Leonard
North Green Acres, FLSkills
- Organization and prioritization
- Verbal Communication
- Scheduling appointments
- Filing systems
- Documentation And Reporting
- File and records maintenance
- Confidentiality handling
- Document Management
- Calendar Management
- Basic accounting
- Records administration
- Confidential and discreet
- Positive Attitude
- Customer Service
- Time Management
- Valid Driver's License
- Dedicated Team Player
- Office Administration
- Data Entry
- Meticulous attention to detail
- Administrative Support
- Mail handling
- Filing and data archiving
- Supply Restocking
- Clerical Support
- Supply Management
- Mail distribution
Timeline
Administrative Assistant
Palm Beach County Property Appraiser
01.2004 - 09.2023
Customer Service Representative
Virtual Bank
06.2003 - 01.2004
Clerical Assistant
Palm Beach County Clerk of Court
03.1998 - 07.2000
John I Leonard