Terri Madrid
Las Cruces,NM
Summary
Victim Advocate possessing strong administrative abilities and excellent communication skills. Self-motivated and confident in taking the initiative in creating materials and training the public on Human Trafficking. Experience in working with victims with a victim-centered approach. Practical and competent Victim Advocate with 10 years of experience providing advocacy. Sound knowledge of community resources and the justice system. Maintained positive working environment and empathetic approach to victims of Human Trafficking (Sex and Labor), Internet Crimes Against Children,Sexual Assault, and Domestic Violence crimes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Victim Advocate
New Mexico Department Of Justice
08.2019 - Current
- Provides direct assistance to victims
- Considers needs and connects them with appropriate resources, including medical care, mental health care, legal advice, and spiritual support
- Assists victims, as needed in filing for applicable compensation, employer communications, transportation, housing, and related immediate needs
- Assists victims involved in criminal justice system; e.g
- Accompanying them to court, providing support during testimony at all phases of trial process, and transportation
- Keep victims apprised of status of their case
- Provide community outreach. Create and deliver training to community, service providers, and other organizations on Human Trafficking
- Participate in monthly MDT (Multidisciplinary team) meetings
- Continue to build partnerships with community, non-profit, and Law Enforcement agencies.
Administrative Assistant II
New Mexico Office of the Attorney General
11.2017 - 08.2019
- Manage all mail that comes into the Medicaid Fraud unit
- Recording all documents
- Coping, scanning, and filing documents
- Processing all travel, training, and reimbursements Processing all supply orders Process all document requests, sending them out, making sure that they are received back promptly, and entering information on the tracking spreadsheet
- Maintaining the evidence room Maintaining a log of anyone who comes in or out to the property room
- Processing evidence Back up timekeeper
Office Manager / Water Aerobics and Land Aerobics Manager
Gym Magic
05.2002 - 06.2018
- Oversee fifteen employees in different areas of the gym, while performing numerous other tasks as office manager
- Managed and instructed Water and Land Aerobics programs Interview potential employees who will be working under my supervision
- Train and assist staff with computer usage
- Supervise other clerical staff and provide training and orientation to new staff
- Learn to operate new office technologies as they are developed and implemented
- Order and dispense supplies
- Mail newsletters, promotional material, or other information Make copies of correspondence or other printed material
- Maintain scheduling and event calendars
- Great visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions
- Set up and manage paper electronic filing systems, recording information, updating paperwork, and maintaining documents such as attendance records, correspondence, or other material
- Create, maintain, and enter information into databases
- Collect and deposit money into accounts Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing.
Case Manager / Victim Advocate
La Pinon Sexual Assault Recovery Services of Southern New Mexico
02.2012 - 11.2017
- I manage all cases that come through the office, assisting each victim with their individual needs
- Refer victims, and or family to counseling, to assist in recovery from the trauma that they have experienced, following through to ensure that all their needs have been addressed
- Track statistical data, to be used in quarterly reports to ensure grants
- Refer victims or families to community resources for additional assistance, following through to ensure all needs are met
- Worked directly with victims of sexual assault to provide crisis intervention and advocacy.
Education
Associate of Science -
SUL ROSS STATE UNIVERSITY
Alpine, TX 01.1995
Associates- Animal Health Technology -
Sul Ross State University
Alpine, TX01.1995
Skills
- Clerical
- Administration and Management
- Active Listening
- Judgment and Decision-Making
- Customer and Personal Service
- Coordination
- Time Management
- Leadership
- Legal System Navigation
- Multicultural Sensitivity
- Knowledge of medical and psychiatric terminology
- Documentation And Reporting
- High-Risk Populations Identification
- Mental health awareness
- Trauma Informed Care Framework
- Stress Management
- Group facilitation
- Victim Advocacy
- Client Confidentiality
- Victim rights knowledge
- Patient support
- Case Documentation
- Referral services
- Client Advocacy
- Case Management
- Referral Coordination
- Decision-Making
- Verbal Communication
- Data Management
- Task Prioritization
- Multitasking
- Teamwork and Collaboration
- Microsoft Word
- Quality Assurance
- Organization
- Computer Skills
- Relationship Building
- Critical Thinking
- Problem-Solving
- Friendly, Positive Attitude
- Interpersonal Communication
Professional Development
- Faith Based Community Training, May 2012
- Advocacy for the Primary Prevention of Sexual Violence, June 2012
- Child Sexual Abuse and Sexual Assault Training, August 2012
- Treatment Guardians Training, November 2012
- Advocacy in Action Conference, April 2012
- Basic VAT, July 2014
- Organizational Trauma Training, October 2014
- A Comprehensive Response to Incest, January 2015
- Crime Victims Reparation Commission, February 2015, 2018
- Human Trafficking: A Call to Action, January, 2016
- Certificate of Evidence Training, September 2017
- International Association for Property and Evidence, Inc., September 2017
- Enhanced Vine and Vine link Training, January, 2019
- Trauma and Mental Health Considerations in a Child Sex Trafficking Response, February 2019
- Trauma-Informed Child Abuse Investigations, May 2020
- Child Sex Trafficking: From Suspicion to Disclosure, July 2020
- 2020 Virtual National LE training on Child Exploitation, November 2020
- A Very Particular Set of Sills: Investigation Human Trafficking, November 2020
- New Mexico Office of the Attorney General Human Trafficking Conference, 2020
- Preventing Online Crimes Against Children: A Victims Perspective, December 2020
- Community Responses to High-Risk Missing and Sex Trafficking Victims, December 2020
- Employing a Victim-Centered Approach to Combating Human Trafficking, April 2021
- Internet Crimes against Children, April 2021
- Criminal Connections: Child Pornography and Child Sexual Abuse, April 2021
- Preparing Children for Court, April 2021
- Inhospitable to Human Trafficking, April 2021
- VINE training, August 2021
- MEC Multidisciplinary Team Response to CST, August 2021
- LE CYFD portal training, August 2021
- Beyond The Hollywood Perception and the Reality of Human Trafficking, August 2021
- Advocacy in Action Conference, 2021
- Carlsbad Human Trafficking Conference, June 2021
- June, 2021, Human Trafficking and Trauma: From Science to Service
Timeline
Victim Advocate
New Mexico Department Of Justice
08.2019 - Current
Administrative Assistant II
New Mexico Office of the Attorney General
11.2017 - 08.2019
Case Manager / Victim Advocate
La Pinon Sexual Assault Recovery Services of Southern New Mexico
02.2012 - 11.2017
Office Manager / Water Aerobics and Land Aerobics Manager
Gym Magic
05.2002 - 06.2018
Associate of Science -
SUL ROSS STATE UNIVERSITY
Associates- Animal Health Technology -
Sul Ross State University
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