Terri Martin
Medical Billing And Coding
Minot,ND
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Billing position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Reservation Lead Agent
Epic Mountain Express
Edwards, CO
12.2017 - 04.2020
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best product for needs.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Resolved caller issues quickly and thoroughly.
Owner
Any Occasion Cards And Gifts
Edwards, CO
12.1997 - 04.2017
- Managed day-to-day business operations.
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Reduced operational risks while organizing data to forecast performance trends.
- Devised processes to boost long-term business success and increase profit levels.
Education
High School Diploma -
08.1983 - 05.1986
Bachelor of Arts - Hospitality Administration And Management
08.1987 - 05.1989
Certificate - Medical Billing And Coding
11.2022 - 03.2023
Skills
Customer complaint resolution
Time management
Polite communication skills
Internet savvy
Customer service and care
Call management
Problem-solving skills
Information documentation
Timeline
University of North Dakota - Certificate, Medical Billing And Coding
11.2022 - 03.2023
Reservation Lead Agent - Epic Mountain Express
12.2017 - 04.2020
Owner - Any Occasion Cards And Gifts
12.1997 - 04.2017
University of Montevallo - Bachelor of Arts, Hospitality Administration And Management
08.1987 - 05.1989
Clear Lake High School - High School Diploma,
08.1983 - 05.1986