Terri Mccain
Chicago,IL
Summary
Detail-oriented Patient Service Representative skilled in account management and customer service. Experienced in verifying insurance, scheduling appointments, and organizing patient documents. Proficient in Microsoft Office and healthcare billing software, ensuring accurate patient information and seamless interactions. Strong interpersonal skills and a proactive approach enhance patient experiences.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Acceptance Now
05.2022 - Current
- Manage store idle inventory/ assess P&L
- Managed 400+ customer accounts, processing payments and addressing contract concerns.
- Conducted collections calls to recover overdue payments, improving cash flow.
- Create leasing contracts for customers, educate customers on the terms in the contracts.
- Utilized Salesforce and SLT Manager tools to attract new customers to the store.
- Review key indicators for overall store/employee performance (mthly/weekly/daily)
- Supported store manager by coordinating weekly retail meetings and organizing repossession pickups.
- Maintain good relationships with retailers / communicate with regional and district managers.
- Use Consolidated Growth Report to check store stats in relation to other stores in the district.
Patient Service Representative
West Suburban Hospital
Oak Park, Illinois
05.2023 - 03.2026
- Verified patient information and insurance details, ensuring accurate patient records and smooth appointment scheduling.
- Interacted with patients to schedule appointments and manage inquiries.
- Registered patients by verifying records and updating computer system, facilitating efficient patient flow and reducing wait times.
- Educated patients on hospital services and procedures, enhancing their understanding and satisfaction with care options.
- Assisted healthcare providers in coordinating patient referrals and follow-ups.
- Maintained electronic health records using hospital management systems.
- Trained new staff on front desk operations and customer service standards.
- Adhered to HIPAA regulations when handling confidential patient information.
Supervisor
MFort Security
08.2021 - 05.2022
- Lead security associate that ensured safety of all residents.
- Trained new employees to ensure success.
- Resolved customer issues promptly to ensure satisfaction and retention.
- Cultivated and maintained professional relationships to enhance collaboration in daily operations.
- Answered inbound calls from customers to set up golfer's tee time requests in different states and visitors on the premise according to company policy.
- Collected and processed customer information for seamless booking experiences at front desk.
- Received all incoming packages and organized them properly.
Receptionist/Security Patrol Officer
Allied Universal
12.2019 - 05.2021
- Served visitors by greeting, welcoming, and directing them appropriately.
- Managed company correspondence including answering phone calls, emails, and mail.
- Oversaw security and telecommunications systems at company facility.
Education
Certificate - Medical Assistant
Midwestern Career College
Chicago, IL06-2026
High School Diploma -
DUNDEE CROWN HIGH SCHOOL
CARPENTERSVILLE, IL06-2017
Skills
- Patient admitting
- Appointment scheduling
- Eligibility determination
- Billing coordination
- Payment processing
- Medical insurance
- HIPAA compliance
- Physician order interpretation
- Front desk
- Customer service
- Attention to detail
- Communication skills
- Microsoft Excel
- Microsoft Excel
- Microsoft Word
- Registration oversight
- Phone etiquette
- Phone etiquette
- Registration oversight
- Payment processing
Languages
English
Professional
Certification
CPR
Timeline
Patient Service Representative
West Suburban Hospital
05.2023 - 03.2026
Assistant Manager
Acceptance Now
05.2022 - Current
Supervisor
MFort Security
08.2021 - 05.2022
Receptionist/Security Patrol Officer
Allied Universal
12.2019 - 05.2021
Certificate - Medical Assistant
Midwestern Career College
High School Diploma -
DUNDEE CROWN HIGH SCHOOL