Terri Onsgard

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

responsible for training and monitoring the sales efforts and related activities for the Sales Department, for the purpose of promoting Fargo-Moorhead as a destination for visitors. I oversee all sales related functions, including new sales lead opportunities, key account management, customer relationship development, hotel negotiations and convention services fulfillment. Provide cross-functional team training, coaching and mentoring. Assist with the creation and development of innovative marketing collateral each year with our annual Visitor Guide, Meeting Planner Guide and Sports Guide for Athletic Sales. Annually I develop and update tradeshow strategies with successful follow up to maximize return on investment. My philosophy is to retain the right person and encourage them to be their best utilizing their natural talents and skill sets. My sales staff includes two convention sales managers and athletic sports manager. I earned my Professional Destination Management Certificate through the Destination Marketing Assn. International (DMAI). I was instrumental in creating the documentation needed to earn our DMAI Accredited CVB status.