Terri Penn
Pittsburgh,PA
Summary
Demonstrated ability to cultivate trust and provide emotional support, significantly enhancing patient well-being.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
26
26
years of professional experience
Work History
Direct Care Worker
Serenity Care LLC
09.2023 - 02.2025
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
Mental Health Technician
East End Behavioral Hospital
03.2022 - 01.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Patient Care Technician
UPMC Presbyterian
09.1998 - 04.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Some College (No Degree) - General
CCAC
PittsburghSkills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- Blood glucose monitoring
- ADL support
Timeline
Direct Care Worker
Serenity Care LLC
09.2023 - 02.2025
Mental Health Technician
East End Behavioral Hospital
03.2022 - 01.2024
Patient Care Technician
UPMC Presbyterian
09.1998 - 04.2021
Some College (No Degree) - General
CCAC
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