Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Southwest Key Programs- Casa Padre
01.2018 - Current
Assisted clients with daily living needs to maintain self-esteem and general wellness
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
Medical Assistant Student
South Texas Urgent Care Center
01.2024 - 02.2024
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Contributed to the overall success of the practice by assisting with various administrative tasks as needed.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Supported patients by conducting routine tests, such as blood pressure measurements and Lab testing, to monitor their health.
Customer Service Representative
Dish Network Corp
11.2016 - 12.2017
Developed customer service policies and procedures to meet and exceed industry service standards.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed and updated databases to handle customer data.
Utilized customer service software to manage interactions and track customer satisfaction.
Met customer call guidelines for service levels, handle time and productivity.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.