Summary
Overview
Work History
Education
Skills
Timeline
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Terri Preston

Summary

Experienced Senior Technical Consultant with HelpSystems suite of products, specializing in IBMi solutions. Expert in implementing customized automation tools that enhance system efficiency and client satisfaction. Proven ability to resolve complex technical issues and deliver impactful training sessions. Adept at multitasking and fostering knowledge sharing among colleagues, ensuring seamless technology adoption.

Overview

30
30
years of professional experience

Work History

Senior Technical Consultant

HelpSystems
10.1994 - 05.2022
  • Worked exclusively in the IBMi software silo supported the Robot automation suite of products
  • Evaluated existing client systems architecture, recommending upgrades or modifications as needed based on analysis findings.
  • Implemented customized solutions, resulting in improved system efficiency and client satisfaction.
  • Enhanced software performance by identifying and resolving technical issues for numerous clients.
  • Contributed to knowledge sharing among colleagues by conducting workshops and creating instructional materials related to specialized expertise.
  • Streamlined processes by designing and implementing automation tools, reducing manual labor efforts.
  • Established credibility as an expert consultant through participation in conferences, seminars, webinars, or other relevant professional development events.
  • Delivered high-quality training sessions to clients'' staff on the use of new technologies, ensuring smooth adoption rates across organizations.

Support Line Level 3

Keane Inc
09.1992 - 10.1994
  • Contracted to IBM Rochester working exclusively on IBMi communications support as Level 2 and Level 3 consultant
  • Learned and adapted quickly to new technology and software applications as new OS levels and product enhancements were introduced
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

No Degree - Graphic Design

Kirkwood Community College
Cedar Rapids, IA

Skills

  • Solution implementation
  • Technical expertise
  • Proficient in IBMi and Robot suite
  • HelpDesk support
  • Expert in issue resolution/troubleshooting
  • Client training and demos
  • Technical consulting
  • Multitasking Abilities

Timeline

Senior Technical Consultant

HelpSystems
10.1994 - 05.2022

Support Line Level 3

Keane Inc
09.1992 - 10.1994

No Degree - Graphic Design

Kirkwood Community College

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Terri Preston