Terri Richardson
Niceville,FL
Summary
Proven leader at Globe Connection Employment, adept in staff management and workplace safety, enhanced team productivity by implementing efficient shift scheduling. Skilled in conflict resolution and staff motivation, significantly reduced employee turnover, ensuring high standards of service quality. Demonstrates strong decision-making capabilities and a customer-oriented approach, driving positive outcomes and maintaining operational excellence.
Overview
13
13
years of professional experience
Work History
GCE Shift Supervisor
Globe Connection Employment
1221 W Lakeview Ave
07.2011 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
Education
HS Diploma -
Niceville Senior High School
Niceville, FL06.2000
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Motivation
- Safety understanding
- Safety awareness
- Schedule Management
- Conflict resolution techniques
- Inventory Control
- Inventory Management
- Staff Scheduling
- Document Management
- Team Leadership
- Problem-Solving
- Team Supervision
- Staff Supervision
- Positive Attitude
- Team motivation
- Strong verbal and written communication
- Decision-making capabilities
- Goal Setting and Tracking
- Staff Training and Development
- Daily workflows
- Assigning Work
- Flexible Schedule
- Role Modeling
- Training Assistance
- Client Support
- Shift Scheduling
- Customer Service
- Active Listening
- Coaching and Mentoring
Timeline
GCE Shift Supervisor
Globe Connection Employment
07.2011 - Current
HS Diploma -
Niceville Senior High School