Terri R. Menjivar
Lafayette,USA
Summary
Bilingual administrative professional with a strong background in case management and compliance. Demonstrates success in managing high-volume caseloads, streamlining processes, and ensuring client and employer satisfaction across various government programs.
Overview
14
14
years of professional experience
Work History
Foreign Labor Certification Coordinator
STATE OF INDIANA- DWD
Lafayette, USA
09.2022 - Current
- Manage a portfolio of employer accounts, providing ongoing guidance, resolving issues, and ensuring timely completion of program requirements.
- Served as primary contact for employers and agencies, supporting H-2A and H-2B programs to improve client/employer satisfaction.
- Streamline onboarding and application processes by guiding employers through complex documentation, reducing processing delays.
- Coordinate cross-function efforts with federal and state agencies (DOL) to resolve issues and ensure successful case outcomes.
- Educated and advised clients on regulatory requirements, improving overall program comprehension.
- Maintain accurate and detailed records in internal systems (FLAG, ICC, SOC, ONET), ensuring strong reporting accuracy.
- Coordinated workforce development programs to connect job seekers with employment opportunities.
- Developed and maintained partnerships with local employers to identify hiring needs and opportunities.
- Conducted wage surveys to collect data for accurate prevailing wage reports. for prevailing wage reports.
Community and Partnership Specialist
EAST COAST MIGRANT HEAD START PROJECT
Lafayette, USA
03.2021 - 07.2022
- Managed outreach and engagement to enroll migrant seasonal farmworker families, increasing program participation and facilitating access to critical services.
- Built and maintained relationships with community partner agencies, advocating effectively for clients' needs.
- Advocated for clients, enabling families to access appropriate services.
- Delivered training to 7+ staff members in Family Services and Health Services, strengthening service delivery and ensuring program compliance.
- Supported compliance with federal program standards, ensuring accuracy in documentation with program.
Caseworker II
TIPPECANOE COUNTY GOVERNMENT PROSECUTOR OFFICE
Lafayette, USA
08.2019 - 02.2021
- Managed a high-volume caseload of 900+ client accounts, ensuring timely case processing, compliance, and resolution of complex issues.
- Monitored compliance with court-ordered obligations, identified risks, and initiated corrective actions to address issues.
- Collaborated with attorneys and legal team to prepare cases for hearings, ensuring accuracy and successful case progression.
- Partnered with cross-functional agencies (TANF, SNAP, Medicaid) to coordinate services and eliminate barriers for clients.
- Maintained detailed records across systems, ensured data integrity and compliance with regulatory standards.
Transaction Processing Specialist -State Eligibility Consultant
CONDUENT- STATE OF INDIANA
West Lafayette, USA
04.2012 - 08.2019
- Processed and evaluated public assistance applications (TANF, SNAP, Medicaid), ensuring timely and accurate eligibility decisions that supported client access to essential services.
- Reviewed appeal cases for compliance with deferral and state regulations, identifying and rectifying errors to uphold integrity of processes.
- Collaborated with Administrative Law Judges and legal teams to facilitate fair hearings and effectively resolve complex client cases.
- Collaborated with ALJ to resolve disputes and support fair and accurate outcomes according to Indiana policy.
- Functioned as an eligibility specialist for hearings and appeals, preparing case summaries and documentation.
- Conducted client interviews (in-person, phone, online) to gather critical information and provide guidance.
- Conducted second-level reviews of case files for quality assurance, ensuring adherence to state guidelines and enhancing reliability of eligibility determinations.
- Maintained up-to-date knowledge of policies and regulations, ensuring consistent and compliant decision-making.
Education
Bachelor of Science - Organizational Management
Purdue University Global
West Lafayette, IN05.2026
Associate of Arts - Office Administration
University of Phoenix
Online01.2013
Skills
- Labor certification processes
- Data analysis
- Policy interpretation
- Organizational skills
- Time management
- Bilingual (English/Spanish)
- Customer service
- Conflict resolution
Timeline
Foreign Labor Certification Coordinator
STATE OF INDIANA- DWD
09.2022 - Current
Community and Partnership Specialist
EAST COAST MIGRANT HEAD START PROJECT
03.2021 - 07.2022
Caseworker II
TIPPECANOE COUNTY GOVERNMENT PROSECUTOR OFFICE
08.2019 - 02.2021
Transaction Processing Specialist -State Eligibility Consultant
CONDUENT- STATE OF INDIANA
04.2012 - 08.2019
Associate of Arts - Office Administration
University of Phoenix
Bachelor of Science - Organizational Management
Purdue University Global