Terri Roessing
Warden
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Pro Tech Crop Care
Othello
06.2025 - 09.2025
- Managed daily office operations and maintained efficient workflow.
- Coordinated schedules for staff and ensured effective communication among teams.
- Oversaw inventory management, including supplies and equipment ordering.
- Developed and implemented office policies to enhance productivity.
- Maintained financial records, including invoicing and expense tracking.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Sales Associate
North 40 Outfitters
Moses Lake
01.2025 - 06.2025
- Assisted customers with product selection and provided exceptional service.
- Maintained inventory levels by restocking shelves and organizing merchandise.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers on outdoor gear and equipment features and benefits.
- Collaborated with team members to create engaging product displays.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in training new associates on store policies and procedures.
- Monitored store cleanliness and ensured compliance with safety standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves as needed to ensure sufficient inventory levels.
Coordinator Lead
Marshall's
Moses Lake
07.2024 - 01.2025
- Department Lead for the front lanes, utilized sales techniques and strategies to build customer relationships and close sales.
- Trained front lanes staff.
Sales Associate/Cashier
Bealls
Seymour
01.2024 - 06.2024
- Utilized sales techniques and strategies to build customer relationships and close sales.
- Was part of the markdown team, unloaded truck and stocked store.
Employment Coordinator
Stone Belt ARC
Columbus
05.2023 - 06.2024
- Verify eligibility for Students.
- Conduct interviews.
- Partner with Vocational Rehabilitation.
- Partner with local.
- Attending meetings with schools & Chamber.
- Manage local office.
- Complete Admission & Annual Reports.
- Follow HIPAA Guidelines.
PT Operating Manager
CJPS Homecare
Scottsdale
04.2020 - 05.2024
- Schedule PT services for In Home Healthcare.
- Train all new schedulers & field therapists on systems.
- Worked all disciplines within the company (PT, OT, ST).
- Answer calls from DDD &/or Clients.
- Compile files to be compliant with the State.
- Follow HIPAA Guidelines.
- Complete confirmations for weekly billing.
- Correspond with DDD and families about cancelations.
- Add new members to the Waitlist for the therapist.
- Built the PT department from 2 therapists to 17.
- Reviewed resumes, interviewed & hired new therapists.
TC - Intake/Scheduling
Dignity Health at Home
Chandler
10.2019 - 04.2020
- Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information.
- Follows the policies and procedures of the company.
- Process private insurance verifications and obtain prior authorization; verifies eligibility of Medicare.
- Answers phone and routes calls appropriately.
- Answers via telephone and e-mail insurance questions for home health staff.
- Assists coordinators and other staff by responding timely to requests for information.
- Communicates effectively and courteously with referral sources, patients their family members, and staff.
- Compiles and tracks statistical information as assigned.
- Demonstrates commitment to personal and professional growth and development by participating in orientation, in-services, agency meetings and education opportunities.
- Maintains confidentiality of information of the department.
- Contributes to the efficient operation of the department.
- Schedules all clinician from the Workflow for initial and ongoing schedules.
- Worked all disciplines within the company (RN, PT, OT, ST).
- Supports CHI Health at Home's mission, values, strategic goals, and ambitious standards of customer service.
Education
High School -
Manderson-Hyattville High School
Manderson, WyomingBusiness -
Black Hills State College
Spearfish, South DakotaSkills
- Authorization (Computing)
- Communications
- Brochures
- Service Delivery
- Prior Authorization
- Operations
- Kronos (Timekeeping Software)
- Auditing
- Customer Service
- Building Inspections
- Community Development
- Quality Control
- Scheduling
- Prescription
- Research
- Reservations
- Microsoft Excel
- Community Health
- QuickBooks (Accounting Software)
- Data Entry
- Microsoft Outlook
- Microsoft Word
- Office Assistant
- Microsoft Office
Certification
- CPR & First Aid Certified
- Washington State Food Handlers Card
Career Summary - Professional Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, scheduling manager, trainer, administrative assistant, and office clerk. Dedicated auditing professional with accomplished ability to work independently and as a team member to successfully achieve project goals and objectives.
Timeline
Office Manager
Pro Tech Crop Care
06.2025 - 09.2025
Sales Associate
North 40 Outfitters
01.2025 - 06.2025
Coordinator Lead
Marshall's
07.2024 - 01.2025
Sales Associate/Cashier
Bealls
01.2024 - 06.2024
Employment Coordinator
Stone Belt ARC
05.2023 - 06.2024
PT Operating Manager
CJPS Homecare
04.2020 - 05.2024
TC - Intake/Scheduling
Dignity Health at Home
10.2019 - 04.2020
High School -
Manderson-Hyattville High School
Business -
Black Hills State College