Terri Roman
Altamonte Springs,FL
Summary
Dynamic and performance-driven administrative professional with over 20 years of progressive experience providing exceptional internal and external support, improving policies and procedures, and streamlining workflow while enhancing the efficiency and effectiveness of an organization. Proficient in payroll administration, accounting procedures, and human resources operations. Reputed for partnering with management to integrate the human resources function within the overall business operating strategy.
Overview
27
27
years of professional experience
1
1
Certification
Work History
After Hours Shift Lead
Elite Medical Staffing
01.2021
- Customer Service, Work in several apps adding, updating, deleting shifts, Time management, text/phone call/email preferences for each client in TSS notes, Scroll up through Sense text threads to find out exactly what's going on in a conversation before answering
- Get context for the situation., Request for needs, add confirmation shifts to EMA app, Take calls from clinicians and facilities, Muti tasking, Responsible for the oversight of communication reports during the night
Business Office Manager
Kindred at Home
01.2019
- Manage, oversight and completion of the Medicare billing release process., Directs billing functions, including supervising the accumulation of data and accurate invoicing of all clients., Manages the verification of amounts billed and resolution of discrepancies with branch staff., Administers the processing of caregiver payroll
- Oversees the verification of submitted hours worked against branch records
- Notifies the appropriate branch personnel of discrepancies and initiates corrective action to ensure payroll deadlines are met., Manages the records function by supervising staff in updating information in employee files ensuring timely and accurate maintenance of pertinent data., Responsible for supply/inventory management function., Handles the administration and control of all accounts receivables., Reconciles all accounts and provides financial payroll reports to the branch Director, or senior management upon request., Initiates data back-up and restore procedures
- Establishes a disaster plan for system continuation or alternate processing under extraordinary conditions., Interviews, hires, and orients new associates reporting directly to Office Manager
- Evaluates performances and implements actions, conducts salary reviews, and recommends salary increases for staff., Assists the Branch Director in the development of annual budget.
Cashier (part-time)
Whole Foods Market
01.2016 - Current
- Implemented effective communication and organizational skills to enhance customer satisfaction., Worked with management to ensure and provide high-caliber customer service to clientele., Reported any comments or concerns regarding customers or merchandise to management., Balanced cash drawers, prepared store deposits, and completed necessary paperwork for closing., Assisted supervisors in controlling customer flow and reducing wait time for customers on checkout lines.
Patient Services Coordinator
Mederi Caretenders
01.2017 - 01.2019
- Manages schedules for all patients
- Edits schedule timely when patient visits must be assigned., Maintains the on-call notebook according to the on-call procedures., Maintains the Client Hospitalization log, including entering coordination notes into Homecare Home base and sends electronic logs to Account Executive., Completes all requested schedules for all add-ons and applicable orders., Schedules discharge visits/Oasis collection or Recert visits following case conference., Follow up with clinicians on missed visits to ensure the visit is truly missed or can be rescheduled., Reschedules declined or missed visits., Ensure Therapy Reassessment visits are completed timely., Prepare weekly clinicians schedules.
Staffing Manager
Home Instead Senior Care
01.2016 - 01.2017
- Led and directed a team of staffing coordinators and created impactful employee engagement programs to increase morale and reduce turnover., Managed all aspects of employee relations, including recruiting and onboarding, counseling, payroll administration, and termination assignments., Oversaw high volume of calls, staff schedules, and territory assignments to ensure equitable distribution of workload., Developed and implemented comprehensive onboarding procedures and facilitated new-hire orientations., Streamlined staffing process, increasing office efficiency and productivity.
Staffing Supervisor
Vitas Healthcare
01.2011 - 01.2016
- Managed a team of staffing coordinators and 300+ field employees and conducted regular performance reviews., New Hire orientation, Developed schedules to meet staffing needs., Oversaw day-to-day staffing operations, ensuring 50+ patients are scheduled and confirmed per day., Handled office's finance and accounting functions, including accounts payable and accounts receivable, invoicing and billing, and budget management., Approved time off request(s)., Conducted research to identify potential loss revenue., Monitored employee payroll to ensure compliance with federal and local regulations., Tracked overhead costs to ensure expenses are within budget limits.
Assistant Store Manager
Marshalls TJX Corporation
01.2011 - 01.2011
- Managed staff associates, overseeing day-to-day store operations and processing staff payroll., Increased store profits by providing effective staff training, planning creative merchandise displays, and monitoring consumer purchasing trends., Maintained efforts in providing strong, influential leadership, by ensuring excellent customer service was being provided to over 300 customers a day., Monitored and loss prevention and operational programs.
Continuous Care Product Specialist / Staffing Coordinator
Vitas Healthcare Corporation
01.1997 - 01.2011
- Provided guidance on employee development to 40 program offices and staffing managers through the country., Developed and implemented strategic recruiting efforts to provide continuous, high quality hospice care throughout organization's programs., Analyzed billing reports to identify potential revenue generated from organization's 40+ programs., Delegated staff assignments, managed employee schedules, and monitored staff availability, communicating regularly with managers and supervisors regarding staffing issues and status., Screened and transferred incoming calls for multi-disciplinary healthcare team.
Education
Bachelor of Science (BS) in Business Management -
Seminole State College
Sanford, FLSkills
- Microsoft Office (MS) - Word, Excel, Outlook, and PowerPoint
- Kronos Payroll
- Interpersonal
- Leadership
- Problem Solving
- Detailed Oriented
Certification
Human Resources Administration Certificate, 2015
Timeline
After Hours Shift Lead
Elite Medical Staffing
01.2021
Business Office Manager
Kindred at Home
01.2019
Patient Services Coordinator
Mederi Caretenders
01.2017 - 01.2019
Cashier (part-time)
Whole Foods Market
01.2016 - Current
Staffing Manager
Home Instead Senior Care
01.2016 - 01.2017
Staffing Supervisor
Vitas Healthcare
01.2011 - 01.2016
Assistant Store Manager
Marshalls TJX Corporation
01.2011 - 01.2011
Continuous Care Product Specialist / Staffing Coordinator
Vitas Healthcare Corporation
01.1997 - 01.2011
Bachelor of Science (BS) in Business Management -
Seminole State College