Terri Santacreu
Aurora,OH
Summary
Experienced professional with expertise in developing, implementing, and maintaining care plans and direct behavioral supports for diverse populations and programs. Highly respected by clients, family members, facility staff, and clinical multidisciplinary teams for being a reliable resource. Demonstrates autonomy in efficiently managing schedules and resources to achieve program objectives, consistently maintaining above-standard productivity levels.
Overview
32
32
years of professional experience
Work History
Therapeutic Behavioral Support Specialist
ViaQuest Psychiatric & Behavioral Solutions
2023.03 - Current
- Assess for eligibility for behavioral services.
- Develop intervention support plans for clients to build behavioral skill capacity and preserve student access to instruction.
- Deliver evidence-based behavior curricula to clients to provide direct behavior support to clients on caseload.
- Evaluate intervention effectiveness using data-driven approaches, modifying strategies as needed to optimize client outcomes.
- Maintained accurate records of client progress, updating treatment plans as needed to ensure continued success.
- Reduce the occurrence of challenging behaviors by conducting thorough assessments and identifying underlying triggers.
- Collaborate with multidisciplinary teams to develop comprehensive treatment plans for clients, resulting in improved outcomes.
- Advocate for client needs within the community, connecting individuals with appropriate resources and services.
- Developed strong rapport with clients, fostering trust and open communication while maintaining professional boundaries.
- Managed caseloads efficiently by prioritizing tasks, maintaining detailed documentation, and meeting critical deadlines.
- Contributed to a safe and supportive environment by promptly addressing crisis situations and utilizing de-escalation techniques when necessary.
Mental Health Coordinator
SafeNest/Temporary Assistance for Domestic Violence
2004.01 - 2011.01
- Designed, implemented, management of providing all aspects of MH services to women and children residing in a temporary DV shelter
- Community liason to all levels of MH/DV and public agencies, TV, radio & family & criminal courts
- Trained new & current employees in trauma-informed protocol and crisis management including responding to calls to the National DV Hotline
- Worked individually & in formal groups to provide residents with trauma-informed services.
Residential Case Manager
Adults and Children with Learning Disabilities, Inc.
1996.01 - 2004.01
- Responsible for 1:1 and group supervision and individualized support in a community based setting
- Provided all aspects of behavior, service, and goal planning and facilitated consumer progress and growth.
Supported Housing Case Manager
Nassau County Department of Mental Health
1993.01 - 2002.01
- All aspects of community-based case management services with purpose of promoting deinstitutionalization of long-term state psychiatric patients
- Developed strong connections with consumers on caseload to assess & facilitate recognition of changing psychiatric needs
- Worked closely with community and crisis management resources
- Managed large caseload (50+) with minimum of bi-monthly face-to face visits in the community.
Education
BA in Psychology -
Dowling College
01.1998
Skills
- De-Escalation
- Excellent Communication
- Active Listening
- Self Motivation
- Problem-solving aptitude
- Professional Demeanor
Timeline
Therapeutic Behavioral Support Specialist
ViaQuest Psychiatric & Behavioral Solutions
2023.03 - Current
Mental Health Coordinator
SafeNest/Temporary Assistance for Domestic Violence
2004.01 - 2011.01
Residential Case Manager
Adults and Children with Learning Disabilities, Inc.
1996.01 - 2004.01
Supported Housing Case Manager
Nassau County Department of Mental Health
1993.01 - 2002.01
BA in Psychology -
Dowling College
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