Terri Smith
West Palm Beach
Summary
Seeking a rewarding position to fully utilize my Law Enforcement, Customer Service and Communication skills, which will provide meaningful contributions to your company/agency. Dedicated Customer Service and Communications professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Airports Communications Specialist
Palm Beach County (BOCC)
04.2020 - Current
- Dispatch (Fire, Medical, Maintenance etc.)
- Customer Service
- Records Research
- Data Entry
- Answer all incoming PBIA calls
- Monitor all cameras (CCTV, PTZ)
- Camera Review requests
- Maintain daily communications log (all events)
- Communicate with Law Enforcement via telephone/radio.
Custom Protection Officer
G4S Secure Solutions
10.2017 - 04.2020
- Search inmates
- Public Records requests
- Answer incoming calls
- Customer Service
- Maintain daily log sheet and book
- Booking, Fingerprinting
- Provide safety and security of the Juveniles, JPO’s and building
- Monitor CCTV cameras
Guest Services Associate
RaceTrac Petroleum Inc.
06.2017 - 10.2017
- Customer Service
- Manage transactions with customers using cash register
- Collect payments (cash/card)
- Issue receipts, refunds and change
- Stocking
- Operate Brinks safe
- General housekeeping
Detention Officer
DeKalb County Sheriff's Office
10.2014 - 04.2017
- Frisk/search inmates/cells for contraband
- Dispatch/Respond to emergency calls (inmate fights, officer-inmate fights, floods, medical, fire etc.)
- Fingerprinting (Intake & Release)
- Maintain jail lobby desk
- Public Records requests
- Answer incoming calls,
- Operate/dispatch from Central Control,
- Records Research
- Monitor CCTV cameras
- Data Entry
- Proficient in ten codes
- Supervise inmate workers (trustees)
- Customer Service
- Intake (collect property/money, booking, frisk search, etc.).
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Wrote citations, daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Detention Technician
DeKalb County Sheriff's Office
04.2012 - 10.2014
- Operate control towers in housing units
- Control all inmate cell doors, telephones and televisions within the housing unit, monitor inmate rotation, recreation and visitation etc.), Customer Service, Proficient in using ten codes, Public Records requests, Operate control towers throughout the facility
- Control sally port gates for building access), Fingerprinting, Respond to all alarms throughout the building
- Maintain central control (operations of the facility), Dispatch necessary staff via radio when needed in all types of situations (i.e inmate fights, inmate suicides/ attempts, staff/inmate injuries, officer-inmate fights, flood, smoke, radio signal checks etc.).
- Issue incident numbers
- Maintain a daily log book, Monitor CCTV cameras
Security Officer
The Coca-Cola Company/U.S. Security Associates
07.2005 - 04.2012
- Screen, verify and validate individuals (e.g., Associates, Non-Employee Workers, visitors and guests) which includes use of the Guest Registration System as well as X-Ray machine and Metal Detector
- Customer Service (Front Lobby)
- Respond when dispatched to security/medical emergencies and take immediate corrective action
- Monitor CCTV cameras (Pan, Tilt, Zoom)
- Provide guidance and respond to associates', non-employee workers' and all visitors' questions and requests for assistance by delivering customer service in a courteous and professional manner
- Conduct building security checks
- Operate vehicle gates/sally ports
PBX Operator
Turner Job Corps Center
05.2004 - 01.2005
- Provided professional communications support to a 100+ staff
- PBX (Private Branch Exchange) Operation
- Answered all incoming calls
- Dispatched Security for emergency calls
Education
Trade - Security
Turner Job Corps Center - Albany
Albany, GA12.2004
G.E.D. -
Turner Job Corps Center - Albany, GA
01.2004
Skills
- Customer Service
- Public Records
- Data Entry
- Computers
- CCTV cameras
- Telephones
- Email/fax/scanner
- Microsoft Office
- 2 way radio system
- Internal Communications
References
- Deputy Sheriff Investigator Randy Echols, (678) 851-4955, randyechols@att.net, DeKalb County Sheriff's Office - Fugitive Division
- Adrion Bell, (404) 314-6761, abell@thekingcenter.org, The King Center – Chief Marketing and Communications Officer
- Micaela Bibbs, (404) 566-1277, micaelabibbs@gmail.com, Emory Healthcare – Public Safety Dispatcher
Timeline
Airports Communications Specialist
Palm Beach County (BOCC)
04.2020 - Current
Custom Protection Officer
G4S Secure Solutions
10.2017 - 04.2020
Guest Services Associate
RaceTrac Petroleum Inc.
06.2017 - 10.2017
Detention Officer
DeKalb County Sheriff's Office
10.2014 - 04.2017
Detention Technician
DeKalb County Sheriff's Office
04.2012 - 10.2014
Security Officer
The Coca-Cola Company/U.S. Security Associates
07.2005 - 04.2012
PBX Operator
Turner Job Corps Center
05.2004 - 01.2005
Trade - Security
Turner Job Corps Center - Albany
G.E.D. -
Turner Job Corps Center - Albany, GA
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