Terri Stiefel
Leavenworth,KS
Summary
Adept at fostering team collaboration and enhancing productivity, I significantly boosted client engagement and studio profitability at Sagasu Family Martial Arts. Leveraging skills in financial management and client rapport, I led a culture of continuous improvement, achieving a notable increase in employee retention and customer satisfaction. My approach combines strategic project planning with a positive, adaptable leadership style.
Overview
4
4
years of professional experience
Work History
Studio Manager
Sagasu Family Martial Arts
Leavenworth, KS
09.2023 - Current
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Created policies and procedures for company and delivered company-wide training to employees.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Implemented marketing strategies to promote studio to potential clients.
- Coordinated staff training programs to enhance team skills in areas such as software proficiency, design techniques, or customer service best practices.
- Improved employee retention rates by cultivating an inclusive workplace atmosphere that acknowledged individual contributions while promoting teamwork principles.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Developed and enforced studio policies, leading to safer and more productive work environment.
- Fostered culture of continuous improvement, encouraging staff to pursue professional development opportunities.
- Boosted team morale and productivity through regular team-building activities.
- Enhanced online presence, leading to increase in studio inquiries and bookings.
- Conducted regular performance reviews, aligning staff objectives with studio goals.
Martial Arts Instructor
Sagasu Family Martial Arts
Leavenworth, KS
05.2023 - 09.2023
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper breathing techniques, stances, and forms.
- Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
- Collaborated with fellow instructors on curriculum development and instructional strategies to ensure consistent high-quality instruction across all classes.
- Coached new students by breaking down techniques into simple moves.
- Enhanced student performance by incorporating martial arts techniques and discipline into daily training routines.
- Evaluated student performance to determine promotion in rank.
- Offered private lessons tailored to individual needs for accelerated skill development or intensive training purposes.
- Organized special events, including belt testing ceremonies and martial arts demonstrations, showcasing student achievements and promoting community engagement.
- Communicated with parents to keep families informed of student progress and address concerns.
- Built strong relationships with parents through regular communication regarding student progress, expectations, and additional support as needed.
Office Administrator
Sagasu Family Martial Arts
Leavenworth, KS
07.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Early Childhood Educator
Abundant Hearts Daycare
Lansing, KS
03.2022 - 07.2022
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children's social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
Store Supervisor
Finish Line
Kansas City, KS
12.2021 - 03.2022
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Improved store layout for better customer flow and accessibility, leading to more positive shopping experiences.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer trust.
Sales Associate
Finish Line
Fort Smith, AR
11.2020 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - General Studies
University of Arkansas-Fort Smith
Fort Smith, ARHigh School Diploma -
Insight School Of Oklahoma
Midwest City, OK05.2019
Skills
- Client rapport
- Budget Administration
- Creative Direction
- Process Improvement
- Project Scheduling
- Scheduling Coordination
- Computer Skills
- Team Leadership
- Problem Resolution
- Hiring and Training
- Training and Development
- Professional and Courteous
- Customer Service
- Onboarding and Orientation
- Performance reviewing
- Teamwork and Collaboration
- Project Planning
- Scheduling and Coordinating
- Team Development
- Shift Scheduling
- Business Analysis and Reporting
- Decision-Making
- MS Office
- Financial Management
- Revenue Forecasting
- Performance Evaluations
- Task Delegation
- Documentation And Reporting
- Business Administration
- Schedule Management
- Good Judgment
- Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Self Motivation
- Goal Setting
- Professionalism
Timeline
Studio Manager
Sagasu Family Martial Arts
09.2023 - Current
Martial Arts Instructor
Sagasu Family Martial Arts
05.2023 - 09.2023
Office Administrator
Sagasu Family Martial Arts
07.2022 - 05.2023
Early Childhood Educator
Abundant Hearts Daycare
03.2022 - 07.2022
Store Supervisor
Finish Line
12.2021 - 03.2022
Sales Associate
Finish Line
11.2020 - 12.2021
No Degree - General Studies
University of Arkansas-Fort Smith
High School Diploma -
Insight School Of Oklahoma