Terri Stoll
Harrisburg,PA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
22
22
years of professional experience
Work History
Store Manager
Royal Farms
York, PA
04.2024 - Current
- Oversaw daily store operations to ensure optimal customer service and efficient workflow.
- Hired, trained and mentored staff on operational procedures and company policies.
- Implemented inventory control measures to minimize shrinkage and improve stock accuracy.
- Developed engaging promotional displays to enhance product visibility and drive sales.
- Analyzed sales data to identify trends, optimize pricing strategies, and increase profitability.
- Collaborated with regional management to execute corporate strategies aligned with business goals.
- Managed scheduling and staffing needs to maintain appropriate coverage during peak hours.
- Resolved customer complaints effectively, ensuring high levels of satisfaction and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
Sheetz
Dillsburg, PA
09.2022 - 03.2024
- Supervised daily store operations to ensure optimal customer service and team performance.
- Trained and mentored staff on company policies, procedures, and best practices.
- Implemented inventory management processes to improve stock accuracy and reduce discrepancies.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Analyzed sales data to identify trends and recommend adjustments for product placement.
- Maintained high standards of cleanliness and organization throughout the store environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Administrative Assistant
CB Con-Agg
Camp Hill, PA
08.2004 - 09.2008
- Coordinated office operations, improving workflow efficiency across departments.
- Managed scheduling and correspondence, ensuring timely communication with clients and vendors.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Assisted in preparing reports and presentations, contributing to strategic decision-making efforts.
- Facilitated project coordination by supporting cross-functional teams with logistics and documentation needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Conducted research for project proposals, compiling information that supported winning bids.
Education
High School Diploma -
Dauphin County Technical School
Harrisburg, PA06.1993
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Time management
Microsoft Excel
File organization
Microsoft outlook
Customer and client relations
Filing
Critical thinking
Strong problem solver
Scheduling
Professional communication
Dedicated team player
Verbal communication
Deadline oriented
Professional and mature
Meticulous attention to detail
Multi-line phone systems
Event coordination
Tech-Savvy
Meeting arrangements
Timeline
Store Manager
Royal Farms
04.2024 - Current
Assistant Store Manager
Sheetz
09.2022 - 03.2024
Administrative Assistant
CB Con-Agg
08.2004 - 09.2008
High School Diploma -
Dauphin County Technical School