Summary
Overview
Work History
Education
Skills
Timeline
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Terri Trent

Yukon,OK

Summary

Dedicated to ensuring customer satisfaction with a proven history of resolving inquiries, managing complaints, and understanding customer needs to cultivate loyalty. Focus on building lasting relationships and promoting a positive work atmosphere drives commitment to delivering exceptional service.

Overview

16
16
years of professional experience

Work History

Program Specialist

City of Yukon
10.2022 - 06.2025
  • Company Overview: Dale Robertson Center
  • Answering phones
  • Taking payments for Activities
  • Researching and scheduling activities and exercises for Seniors
  • Planning events at the Center all year for entertainment purposes
  • Working all City of Yukon events
  • Booking rentals at Center and arranging the set up of all tables, chairs, stages, etc..for rental, and scheduling workers
  • Serving Seniors during lunch
  • Cleaning Center everyday after lunch crowd has left
  • Acquiring gifts from outside sources for special giveaways for our Seniors throughout the month
  • Working with the Yukon Progress on our events for articles
  • Creating a loving, fun and safe place for our Senior Community, engaging with them and getting to know them, being there for them whenever needed.

Manager

Cowboy Driving Academy
03.2021 - 10.2022
  • Explaining to parents the process of teenagers getting their Driving Permit and Driver’s License
  • Answer phones for all 6 schools
  • Preparing and scheduling Classes twice a month
  • Social Media Marketing
  • Outside sales Marketing
  • Community involvement
  • Scheduling practice drives and driving tests with Instructors and Examiners

Customer Service/Telebanker

BancFirst
04.2018 - 12.2020
  • Providing Customer service in busy call center
  • Discussing balances and discrepancies, Debit card ordering, filing fraud and purchase disputes, stop payments, transferring funds, research, account maintenance, troubleshooting
  • Transferring calls to all BancFirst locations
  • Checking co-workers maintenance for errors

Customer Service Representative

BancFirst
06.2015 - 11.2018
  • Greeting customers, explaining and opening different accounts, i.e., checking, savings, treasury funds, ESAs, HSAs, Credit Card, etc
  • Accounts payable
  • New account sales; Referrals & cold calls to businesses
  • Running reports, checking for errors

Executive Director

Weatherford Area Chamber of Commerce
09.2011 - 12.2014
  • Managed busy non-profit membership based organization and over 80 volunteers
  • Marketing & Sales
  • Supervised approximately 40 Chamber events per year
  • Created a new event every year
  • Worked with Oklahoma Tourism and helped create the Oklahoma Tourism Travel Guide while on the Great Plains Board
  • Worked with Legislators and community leaders planning yearly Legislative breakfasts, Debates and various luncheons throughout the year for our Community
  • Created Financial Reports and the Agenda for monthly Chamber Board Meetings

Executive Assistant

Weatherford Area Chamber of Commerce
03.2009 - 09.2011
  • Front Office - Greeted all Visitors and Business People
  • Office Manager
  • AP/AR
  • Payroll
  • Weekly EMail Newsletter sent to every Chamber Member

Education

High School Diploma - undefined

Skills

  • QuickBooks
  • Microsoft Office
  • Accounts Payable
  • Accounts Receivable
  • Payroll
  • Social Media Marketing
  • Event Planning
  • Fund Raising
  • Public Speaking
  • Constant Contact
  • Sales POS & Internet
  • Local & International shipping, including LTL

Timeline

Program Specialist

City of Yukon
10.2022 - 06.2025

Manager

Cowboy Driving Academy
03.2021 - 10.2022

Customer Service/Telebanker

BancFirst
04.2018 - 12.2020

Customer Service Representative

BancFirst
06.2015 - 11.2018

Executive Director

Weatherford Area Chamber of Commerce
09.2011 - 12.2014

Executive Assistant

Weatherford Area Chamber of Commerce
03.2009 - 09.2011

High School Diploma - undefined

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Terri Trent