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Terri West
Williamstown,KY
Summary
Dynamic procurement and supply chain operations expert with over 10 years of progressive leadership experience across retail, e-commerce, and financial services. Proven ability to reduce costs, optimize inventory management, and enhance operational efficiency within complex environments. Renowned for cultivating high-performing teams, spearheading transformative change initiatives, and executing strategic plans that foster growth, elevate customer satisfaction, and achieve operational excellence. Committed to leveraging industry insights to drive sustainable improvements and deliver exceptional results.
Overview
13
13
years of professional experience
Work History
Inventory Planning Manager Baby/Beauty/Home
iHerb/Vitacost/Kroger
03.2023 - 05.2026
- Directed inventory planning across multiple warehouses, ensuring precise forecasting and optimal stock levels.
- Enhanced forecast accuracy and optimized inventory control to achieve KPI benchmarks.
- Performed regular updates to inventory system, incorporating lifts and de-lifts to enhance accuracy.
- Engaged with warehouse teams to enhance transfer efficiency, minimizing waste and improving operational flow.
- Developed promotion tracking processes that guaranteed complete visibility of weekly changes and additions.
- Engaged with buyers and upstream merchandising teams to proactively address expired product risks and optimize inventory levels.
- Constructed and evaluated reporting cubes, facilitating informed decision-making through comprehensive data analysis.
Fresh Buyer
Kroger
03.2022 - 03.2023
- Managed procurement and replenishment processes for produce at Pleasant Prairie facility, ensuring optimal freshness and cost-effectiveness.
- Managed uninterrupted banana supply through strategic forecasting and distribution center coordination.
- Executed migration of facility to a recommended ordering system, enhancing operational efficiency and order accuracy.
- Coordinated efforts with upstream teams to ensure timely fulfillment of large-scale orders during high-demand periods.
- Oversaw inventory management to deliver fresh, high-quality products, enhancing overall customer satisfaction.
E-Commerce Assistant Buyer
Kroger
02.2021 - 03.2022
- Directed purchasing and administration of ambient category freezer and fresh categories to enhance operational efficiency at Groveland facility.
- Implemented strategic ordering processes to enhance supply management and meet customer fill-rate objectives across diverse product categories.
- Developed and implemented training programs for new assistant buyers, fostering improved team collaboration.
- Analyzed facility capacity and established freezer ordering strategies to ensure optimal product availability.
- Implemented strategies to reduce fresh bread purge rate, enhancing customer service continuity.
Operations Item Processing Manager
FIFTH THIRD BANK
01.2018 - 01.2020
- Directed item processing operations to maintain risk control compliance and optimize team performance.
- Directed and cultivated a leadership team focused on staffing, training, and career development initiatives.
- Streamlined operations and elevated quality standards by introducing effective procedures and optimizing workflows.
- Engaged with IT to facilitate change control management and implement system enhancements.
- Ensured timely delivery of projects while complying with regulatory standards and maintaining high customer satisfaction.
Operations Manager
Groupon
10.2013 - 10.2017
- Optimized operational workflows to drive efficiency and minimize expenses.
- Facilitated collaboration among diverse teams to implement strategic initiatives aimed at improving service delivery.
- Designed and implemented training programs to elevate staff performance and operational expertise.
- Evaluated performance metrics to pinpoint improvement opportunities and enhance operational efficiency.
Education
Bachelor of Arts (B.A.) - Business Administration
Bellarmine University
Louisville, KentuckySkills
- Procurement & Inventory Planning
- Supply Chain & Logistics Management
- Forecasting & Demand Planning
- Cost Reduction & Process Improvement
- Warehouse & Distribution Operations
- ERP & Workforce Systems: Kronos, PeopleSoft, WMS
- Leadership, Coaching & Talent Development
- Cross-Functional Collaboration
- Issue resolution
- Demand forecasting
- Cross-functional collaboration
- Project management
Timeline
Inventory Planning Manager Baby/Beauty/Home
iHerb/Vitacost/Kroger
03.2023 - 05.2026
Fresh Buyer
Kroger
03.2022 - 03.2023
E-Commerce Assistant Buyer
Kroger
02.2021 - 03.2022
Operations Item Processing Manager
FIFTH THIRD BANK
01.2018 - 01.2020
Operations Manager
Groupon
10.2013 - 10.2017
Bachelor of Arts (B.A.) - Business Administration
Bellarmine University