Terri Williams
Jacksonville,FL
Summary
Talented professional with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Vystar
Jacksonville, FL
10.2022 - Current
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Monitored compliance with organizational security protocols when interacting with members.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
Credit Card Customer Service Representative
FIS Global
Jacksonville, FL
01.2022 - 12.2022
- Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
Medicare Part A and Part B Claims Processor
Novitas Soulutions
Jacksonville, FL
08.2018 - 11.2021
- Prepared monthly reports summarizing activity related to the processing of Medicare part A &B Claims.
- Resolved discrepancies between submitted medical records and insurance documents for Medicare Part A and Part B claims.
- Processed incoming Medicare Part A and Part B claims in accordance with government guidelines.
- Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients.
Student Loan Specialist
General Dynamics
Jacksonville, FL
01.2017 - 10.2018
- Researched and resolved complex account issues for customers in a timely manner.
- Identified delinquent accounts and initiated collection activities as needed.
- Provided customer service and assistance to student loan borrowers regarding their accounts.
- Maintained records of all transactions within the departmental database systems.
Mortgage
Digital Risk Mortgage Services
Jacksonville, FL
03.2014 - 12.2017
- Analyzed clients' budgets, income, and expenses to determine whether a loan modification is feasible.
- Analyzed financial data to determine potential eligibility for loan modification programs or other alternatives to foreclosure.
- Assisted clients with completing required paperwork associated with loan modification applications.
- Researched and analyzed borrowers' financial information to determine eligibility for loan modification programs.
Education
High School Diploma -
Education And Training
Home School06-2013
Skills
- Call center experience
- Client education
- Customer service
- Member account management
- Account reconciliation
- Service recommendations
- Payment processing
- Banking
- Document processing
Timeline
Member Service Representative
Vystar
10.2022 - Current
Credit Card Customer Service Representative
FIS Global
01.2022 - 12.2022
Medicare Part A and Part B Claims Processor
Novitas Soulutions
08.2018 - 11.2021
Student Loan Specialist
General Dynamics
01.2017 - 10.2018
Mortgage
Digital Risk Mortgage Services
03.2014 - 12.2017
High School Diploma -
Education And Training
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