TERRIA OWENS
Baltimore,MD
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
19
19
years of professional experience
Work History
MAIL SORTER
Pitney Bowes
Odenton, MD
10.2022 - 12.2024
- Processed outgoing mail using postage meters and scales.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Inspected incoming mail for damage or missing pieces.
- Verified accuracy of addresses on letters and parcels prior to delivery.
Mail Sorter
DHL GLOBAL MAIL COMPANY
BALTIMORE , MD
11.2022 - 03.2024
- Sorted incoming mail for distribution to staff, departments and external customers.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Inspected incoming mail for damage or missing pieces.
- Verified accuracy of addresses on letters and parcels prior to delivery.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
CASHIER
MCDONALDS RESTURANT
BALTIMORE, MD
01.2012 - 12.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
CUSTOMER SERVICE /CASHIER
Toys R Us
Glen Burnie, MD
02.2006 - 11.2008
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
GED -
YO BALTIMORE (GED)
Baltimore, MD06-2007
Skills
- Handling and sorting mail
- Post office operations
- Automated mail processing
- Mail delivery
- Distribution Services
- Accuracy and Precision
- Customer Service
- Cash Register Operation
- Cash Handling
- Merchandise Restocking
Languages
English
Professional
Timeline
Mail Sorter
DHL GLOBAL MAIL COMPANY
11.2022 - 03.2024
MAIL SORTER
Pitney Bowes
10.2022 - 12.2024
CASHIER
MCDONALDS RESTURANT
01.2012 - 12.2014
CUSTOMER SERVICE /CASHIER
Toys R Us
02.2006 - 11.2008
GED -
YO BALTIMORE (GED)
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