Terriah Scott
Wildwood,FL
Summary
Multitasking, customer-conscious event supporter with extensive knowledge of wide-ranging service protocols for specific event types in high capacity venues. Quick-thinking problem solver.
Overview
2
2
years of professional experience
Work History
Customer Technical Support
ADT
01.2024 - Current
- Responded to customer technical support inquiries via phone addressing needs in real-time.
- Assisted customers in troubleshooting issues and provided timely technical support.
- Provided technical support for customers experiencing issues, resolving problems efficiently and professionally.
Customer Service Representative
Verizon
05.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Wawa
01.2022 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Business Administration And Management
Pearson Accelerated Pathways
07.2027
High School Diploma -
Dr. Phillips Highschool
05.2019
Skills
- Customer Technical Support
- Technical application support
- Customer Service
- Troubleshooting
- Conflict Resolution
- Problem Solver
- Reliable
- Communication (Verbal, Written)
- Multitasker
Languages
English
Native or Bilingual
Timeline
Customer Technical Support
ADT
01.2024 - Current
Customer Service Representative
Verizon
05.2022 - 08.2023
Sales Associate
Wawa
01.2022 - 04.2022
Business Administration And Management
Pearson Accelerated Pathways
High School Diploma -
Dr. Phillips Highschool
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