ROBERT RYLL
Clinton,MA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software and hardware support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
44
44
years of professional experience
Work History
Customer Technical Support Engineer
Dell EMC
Hopkinton, MA.
03.2015 - 02.2023
- Responded to assistance requests from customers to resolve data storage software issues
- Provided support via remote connection, diagnosing customer issues over private and public networks
- Verifying software levels, setup and configuration steps were adhered to, also investigating logs for error information and root cause of issue
- Suggesting and making needed changes to resolve issues.
- Assisted in resolution of system security protocols.
Lab Support Engineer
EMC
Hopkinton, MA.
02.2011 - 12.2014
- Installed and configured complex data storage arrays, Identified and reported issues affecting array performance
- Evaluated and assessed data storage array equipment to resolve malfunctions and restore functionality
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
Global Lab Support Engineer
Comverse Technology Inc
Wakefield, MA.
03.1996 - 10.2010
- Managed installation, upgrade, and configuration of Telecommunications systems.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Replied to customer queries via email, messaging systems and support ticket platforms
- Completed in-person service calls for internal and external support requests, maintaining exceptional customer satisfaction and resolution figures
- Updated software versions with patches and new installations to close security loopholes and protect users
- Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.
Mechanical Source Inspector
Raytheon
Waltham, MA.
08.1979 - 02.1996
- Read and interpreted drawings and assessed Military grade products against blue prints
- Performed source inspections at vendor sites
- Test and Measure military defense equipment using precision tools to verify adherence to specifications.
- Trained other workers in inspection and testing procedures.
- Sampled products to verify compliance with standards
Education
Certification - Certification of EMC Storage Arrays Implementation
EMC
Hopkinton, MA03.2018
No Degree - Telecommunication's Certification
Northeastern
Boston, MA05.1999
High School Diploma -
Clinton High School
Clinton, MA06.1976
Skills
- Technical Support and Assistance
- EMC Storage Arrays
- SAN
- VMware
- Linux
- Security Protocol Understanding
- Cloud
- Customer technical support
Timeline
Customer Technical Support Engineer
Dell EMC
03.2015 - 02.2023
Lab Support Engineer
EMC
02.2011 - 12.2014
Global Lab Support Engineer
Comverse Technology Inc
03.1996 - 10.2010
Mechanical Source Inspector
Raytheon
08.1979 - 02.1996
Certification - Certification of EMC Storage Arrays Implementation
EMC
No Degree - Telecommunication's Certification
Northeastern
High School Diploma -
Clinton High School
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