Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrica Hill

Memphis,USA

Summary

want to further my career and grow within a company and I feel a great opportunity for me as far as stability and persistence will contribute to that. My growth in experience of working has become far more determinant and purposeful due to working with teams and customers all over the world and ensuring them the upmost quality of customer service possible.

Overview

13
13
years of professional experience

Work History

Retail Banker

Fort Sill National Bank - FSNB
02.2023 - Current
  • Process transactions as such as deposits, withdrawals, prospecting new accounts and promotions, updating and upgrading accounts with established customers.
  • Reissuing replacement cards, assisting with the process of starting loan applications, and managing and providing customer care regarding a series of account (checking, savings, etc.)
  • Abiding by the policies and procedures in connection with this financial institution, applying great attention to detail and knowledge along side of ensuring the best interest of the customer.

Customer Service Agent

iQor
12.2021 - 03.2022
  • Answering inbound calls and making outbound calls to customers as a customer care associate with financial details, any discrepancies/errors, and updating any informational details in reference to the account. Also redirecting the customer to the department they are trying to contact.
  • Escalating tickets regarding technical support and assisting customers with any new setup, account management, and billing/payment processing.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Streamlined communication processes, enhancing customer satisfaction and response times.

Mail Sorter

EMPrinting
10.2017 - 05.2019
  • Sorting mail for companies worldwide and residents of Tennessee. Processing job details and labeling paperwork related to jobs.

Functional Tester

SMX
07.2016 - 10.2017
  • Testing cable boxes to make sure they are functioning properly before sending them out to customers.

Customer Service Representative

AT&T
12.2014 - 12.2015
  • Work from home position. Assisting customers with their accounts, billing, and concerns. Updating and escalating tickets and also transferring customers to the departments they need to reach.
  • Assisting customers with activating their devices and services connected to their devices. Also pitching new sales and promotions to customers that are interested or may grant better service.
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
  • Guided customers through billing processes, enhancing understanding and compliance with policies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Implemented feedback mechanisms to improve service delivery and operational workflows.

Subway Sandwich Artist/Cashier

Subway
01.2014 - 09.2014
  • Sandwich Artist and also a cashier. Making sandwiches with satisfaction and providing great customer service.
  • Cash handling while working on a cash register, finalizing transactions, and balancing the drawer at the end of day.

Materials Handler

FedEx
06.2012 - 05.2014


  • Conducted routine safety checks on equipment, maintaining compliance with safety regulations.
  • Implemented process improvements that enhanced overall workflow and productivity within the warehouse.
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.

Education

High School Diploma -

Central High School
Memphis
05.2011

Skills

  • Customer service
  • Banking
  • Cold Calling
  • Merchandising
  • Computer Skills
  • Cash Handling
  • Upselling
  • Attention to detail
  • Reliable and responsible
  • Honest and dependable
  • Problem-solving abilities
  • Customer service excellence
  • Cash handling and management
  • Compliance, banking laws, and regulations

Timeline

Retail Banker

Fort Sill National Bank - FSNB
02.2023 - Current

Customer Service Agent

iQor
12.2021 - 03.2022

Mail Sorter

EMPrinting
10.2017 - 05.2019

Functional Tester

SMX
07.2016 - 10.2017

Customer Service Representative

AT&T
12.2014 - 12.2015

Subway Sandwich Artist/Cashier

Subway
01.2014 - 09.2014

Materials Handler

FedEx
06.2012 - 05.2014

High School Diploma -

Central High School

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