Terrica Rodriguez
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Center/ Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Cashier
Sprouts Farmers Market Inc.
07.2020 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative
Texas A&M University
09.2017 - 07.2020
- Developed and updated databases to handle customer data.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Processed debit and credit card and electronic check payments.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Education
High School Diploma -
Penn Foster Career School
05.2012
Skills
- Ability to type 45 wpm
- Building rapport with patients/ customers
- Profient in MS (Excel, PP, Word, Outlook)
- Strong written and verbal communication
- Excellent attendance and punctuality
- Excellent customer service skills
- Database data entry
- Knowledge of medical terminology
- Medical insurance and calculation
- Credit card processing
- Critical thinker
- Account management
- Complaint resolution
- Strong interpersonal communication skills
- Document processing and reporting
- Team player
- Professional telephone etiquette
- Solid mathematical skills
Timeline
Cashier
Sprouts Farmers Market Inc.
07.2020 - 01.2023
Customer Service Representative
Texas A&M University
09.2017 - 07.2020
High School Diploma -
Penn Foster Career School