TERRIE CHUNG
GARDEN GROVE,CA
Summary
Dynamic and self-sufficient import/export documentation administrator with a proven track record of enhancing daily office operations through efficient reception support. Expertise in scheduling appointments, monitoring logs, and managing communications ensures seamless workflow and exceptional service delivery. Recognized for a strong work ethic and reliability, complemented by fluency in Korean and English, facilitating effective communication across diverse environments. Committed to providing high-quality administrative support while fostering positive relationships with clients and colleagues, driving overall organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Administration
Garden Grove United Medical Imaging HealthCare INC.
GARDEN GROVE, CA
08.2024 - Current
- Facilitated smooth patient check-in processes by managing copayment collections effectively. Assisted patients by providing timely information and support. Maintained an organized front office to promote operational efficiency.
- Coordinated scheduling for various exam modalities to ensure timely patient assessments.
- Achieved successful appointment confirmations in English, Korean, and Spanish. Enhanced client interactions through effective multilingual communication. Streamlined scheduling operations to improve overall service delivery.
- Evaluated eligibility and benefits for all insurance policies.
- Oversaw appointment scheduling, referral management, and authorization processes.
Front Receptionist
Dr. KIM AND SONG
07.2024 - 07.2024
- Improved operational efficiency by managing call inquiries and scheduling patient visits.
- Reviewed and confirmed eligibility criteria and benefits associated with various insurance plans.
- Streamlined management of appointments, referrals, and authorizations to ensure efficient service delivery.
- Collaborated with healthcare providers to optimize appointment scheduling and reduce wait times.
Front Office Administration
Garden Grove United Medical Imaging HealthCare Inc.
Garden Grove, CA
10.2022 - 07.2024
- Streamlined front desk processes to ensure efficient visitor management and foster positive initial interactions.
- Facilitated appointment coordination and scheduling, ensuring effective management of staff calendars and optimal resource distribution.
- Facilitated effective communication by directing incoming calls through multi-line phone systems to relevant departments.
- Managed office supplies inventory to ensure consistent availability for daily operations.
- Prep all modalities of exams: X-ray, Dexa, Mammography, Ultrasound, CT and MRI
- Scheduling all modalities of Exams
- Confirm the appointments with Multilanguage – English, Korean and Spanish
- Check the eligibility and benefits all insurances
- Manage appointments, referrals and authorizations
Front Receptionist and Back Office assistant
GARDEN GROVE PODIATRY
GARDEN GROVE, CA
04.2021 - 09.2022
- Managed scheduling of follow-up appointments and processing of referrals and authorizations for HMO patients.
- Reviewed and revised patient prescriptions while systematically organizing medical records for efficient access.
- Executed verification processes for insurance policies to ensure compliance and accuracy.
- Enhanced patient experience by actively engaging during consultations. Collaborated with medical assistants to streamline workflow and improve service quality. Contributed to a positive healthcare environment through attentive patient support.
Front Desk Receptionist
GARDEN GROVE MEDICAL GROUP
Garden Grove, CA
08.2019 - 04.2020
- Manage patients appointments, referrals
- Updated patients prescriptions and medical records
- Verification of the Insurance
Education
Bachelor of Music - Music Performance
California State Polytechnic University
Pomona01.1993
High School Diploma - undefined
Garden Grove High School
Garden Grove01.1987
Skills
- Emails and telephones decorum
- Appointment confirmation
- Front office management
- Recordkeeping
- Administrative support
- Microsoft Office/ Word, Excel, PowerPoint
Certification
Achieved the Certification "How to Become a Professional Receptionist" on 09/14
ACTIVITIES AND HONORS
2013 - 2024: Conductor at ST. RAPHAEL KOREAN CATHOLIC CHURCH 10 O'clock Mass
Timeline
Front Office Administration
Garden Grove United Medical Imaging HealthCare INC.
08.2024 - Current
Front Receptionist
Dr. KIM AND SONG
07.2024 - 07.2024
Front Office Administration
Garden Grove United Medical Imaging HealthCare Inc.
10.2022 - 07.2024
Front Receptionist and Back Office assistant
GARDEN GROVE PODIATRY
04.2021 - 09.2022
Front Desk Receptionist
GARDEN GROVE MEDICAL GROUP
08.2019 - 04.2020
High School Diploma - undefined
Garden Grove High School
Bachelor of Music - Music Performance
California State Polytechnic University