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Terrie Hicks
Yorktown,IN
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Experienced business professional with strong leadership and relationship-building skills. Excellent at juggling multiple tasks and working under pressure.
Overview
26
years of professional experience
Work History
Anesthesia Services Ltd, Muncie, IN
Accounts Rcv., Correspondence Specialist, Posting Supervisor
04.2001 - Current
Job overview
- Kept an Excel Spreadsheet each month of all the money that was brought into the company for all the doctors/groups that we bill for. This was used in order to balance out month end with the owners books and doctors accounts at the end of each month.
- Add up and fill out deposit tickets for various doctors/groups in absence of the owner of the company.
- Add up and analyze each doctor/groups payments for appropriate distribution to each poster to be posted to each patients account.
- Obtained Explanation of Benefits through various sites online to obtain doctor and/or group payments. Sites used were through Navicure, Navinet, Cigna Healthcare, Optum Healthcare, Payspan and secure lock boxes.
- Use three different scanners from two different banks to scan checks received for doctors each day.
- Once per week go to various banks to deposit doctor/group checks and pick up work and money at doctors offices.
- Supervise and answer all questions from the payment posters.
- Pick up all mail at the Post Office on a daily basis for all doctors/groups that we bill for.
- Directly email various doctors regarding their accounts and keep them updated on their money. Scan Explanation of Benefits as well.
- Do various turn over to collections for patients who have not paid their bill. I work with five different collection companies by scanning in the information.
- Print checks, as needed, for the owner of the company.
Sirloin Stockade, Muncie, Indiana
Head Waitress
07.1998 - 03.2001
Job overview
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Delivered quality service by providing a warm and welcoming environment.
- Effectively listened to, understood and clarified guest concerns and issues.
- Upheld highest standard for cleanliness of glass and silverware.
- Quickly set up and cleared tables and stocked all service stations.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Developed and maintained positive working relationships with others to reach business goals.
- Assisted co-workers whenever possible.
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Routinely carried large loads of dishes to kitchen for washing.
- Maintained clean dining room, lobby and service areas at all times.
- Maintained high standards of cleanliness and sanitation.
- Inventoried and restocked items throughout day.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Resolved guest complaints quickly and efficiently.
- Stocked and maintained cleanliness of stations.
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Provided friendly and attentive service.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Education
Kaplan University , Indianapolis, IN
Associate of Applied Science from Business Administration - Office Management
March 2018
Skills
- Self-motivated
- Strong verbal communication
- Extremely organized
- Budgeting and finance
- Conflict resolution
- Team leadership
- Active Listening
- Instructional Strategies
- Data Entry Software
- Correspondence Writing
- Reading Comprehension
- Complex Problem-Solving
- Positive Reinforcement Strategies
- Constructive Feedback
- Safety Protocols
- Project Requirements
- Staff Collaboration
- Critical Thinking
- Information Services
- Daily Planning
- Cash Register Operations
- Microsoft Access
- Telephone Interviews
- Microsoft Office
- Safety Procedures
- Team Collaboration
- Daily Reporting
- Interviewing Strengths
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounts Rcv., Correspondence Specialist, Posting Supervisor
Anesthesia Services Ltd
04.2001 - Current
Head Waitress
Sirloin Stockade
07.1998 - 03.2001
Kaplan University
Associate of Applied Science from Business Administration - Office Management
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