Hi, I’m
Terrie Hicks
Yorktown,IN
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Experienced business professional with strong leadership and relationship-building skills. Excellent at juggling multiple tasks and working under pressure.
Overview
26
years of professional experience
Work History
Anesthesia Services LtdMuncie, IN
Accounts Rcv., Correspondence Specialist, Posting Supervisor
04.2001 - Current
Job overview
- Kept an Excel Spreadsheet each month of all the money that was brought into the company for all the doctors/groups that we bill for. This was used in order to balance out month end with the owners books and doctors accounts at the end of each month.
- Add up and fill out deposit tickets for various doctors/groups in absence of the owner of the company.
- Add up and analyze each doctor/groups payments for appropriate distribution to each poster to be posted to each patients account.
- Obtained Explanation of Benefits through various sites online to obtain doctor and/or group payments. Sites used were through Navicure, Navinet, Cigna Healthcare, Optum Healthcare, Payspan and secure lock boxes.
- Use three different scanners from two different banks to scan checks received for doctors each day.
- Once per week go to various banks to deposit doctor/group checks and pick up work and money at doctors offices.
- Supervise and answer all questions from the payment posters.
- Pick up all mail at the Post Office on a daily basis for all doctors/groups that we bill for.
- Directly email various doctors regarding their accounts and keep them updated on their money. Scan Explanation of Benefits as well.
- Do various turn over to collections for patients who have not paid their bill. I work with five different collection companies by scanning in the information.
- Print checks, as needed, for the owner of the company.
Sirloin StockadeMuncie, Indiana
Head Waitress
07.1998 - 03.2001
Job overview
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Delivered quality service by providing a warm and welcoming environment.
- Effectively listened to, understood and clarified guest concerns and issues.
- Upheld highest standard for cleanliness of glass and silverware.
- Quickly set up and cleared tables and stocked all service stations.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Developed and maintained positive working relationships with others to reach business goals.
- Assisted co-workers whenever possible.
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Routinely carried large loads of dishes to kitchen for washing.
- Maintained clean dining room, lobby and service areas at all times.
- Maintained high standards of cleanliness and sanitation.
- Inventoried and restocked items throughout day.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Resolved guest complaints quickly and efficiently.
- Stocked and maintained cleanliness of stations.
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Provided friendly and attentive service.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Education
Kaplan UniversityIndianapolis, IN
Associate of Applied Science from Business Administration - Office Management
March 2018
Skills
- Self-motivated
- Strong verbal communication
- Extremely organized
- Budgeting and finance
- Conflict resolution
- Team leadership
- Active Listening
- Instructional Strategies
- Data Entry Software
- Correspondence Writing
- Reading Comprehension
- Complex Problem-Solving
- Positive Reinforcement Strategies
- Constructive Feedback
- Safety Protocols
- Project Requirements
- Staff Collaboration
- Critical Thinking
- Information Services
- Daily Planning
- Cash Register Operations
- Microsoft Access
- Telephone Interviews
- Microsoft Office
- Safety Procedures
- Team Collaboration
- Daily Reporting
- Interviewing Strengths
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounts Rcv., Correspondence Specialist, Posting Supervisor
Anesthesia Services Ltd
04.2001 - Current
Head Waitress
Sirloin Stockade
07.1998 - 03.2001
Kaplan University
Associate of Applied Science from Business Administration - Office Management
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