Terrie Vandine
Forever 21
Wichita,KS
15
years of professional experience
Drove yearly sales growth of 10-25% through consistent sales support.
Strengthened store customer service through improved team support and customer interaction.
Work History
Store Manager
9 Years 3 Months- Directed daily store operations, ensuring sales floor readiness, merchandising standards, and customer service consistency.
- Coached associates on selling techniques, product knowledge, and service behaviors to improve team performance.
- Managed scheduling, payroll inputs, and labor allocation to support traffic patterns and staffing needs.
- Monitored inventory processes, including receiving, stock replenishment, and shrink control, to maintain accurate stock levels.
Front End Supervisor
4 Years 11 Months- Supervised front-end associates, ensuring efficient cashier coverage and smooth customer checkout flow.
- Trained new cashiers on register procedures, customer service standards, and transaction accuracy.
- Monitored self-checkout lanes, resolving issues and minimizing customer wait times.
- Coordinated customer service desk operations, including returns, exchanges, and complaint resolution.
Education
Associate of Arts - Business Administration And Management
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Section name
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- Created for testing PDFObject
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Timeline
Store Manager
Forever 21
12.2015 - 03.2025Read More
Front End Supervisor
Dillon's
11.2009 - 10.2014Read More
Emporia State University
Associate of Arts from Business Administration And Management
Read More