Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terriel Ross

Insurance Agent
Baton Rouge,LA

Summary

Results-driven professional with strong analytical and problem-solving skills in the insurance sector. Consistently recognized for maintaining high compliance standards and improving departmental efficiency through innovative solutions. Detail-oriented insurance case specialist with a proven track record in customer relationship management and compliance oversight. Known for reducing policy churn and enhancing data accuracy, ready to leverage expertise to drive customer satisfaction and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Insurance Case Specialist

Exact Benefits Group
Baton Rouge, Louisiana
09.2023 - Current
  • Maintained a 100% compliance audit score for 4 consecutive quarters by meticulously verifying applicant data against CMS and federal eligibility protocols.
  • Analyzed and processed 25+ complex insurance enrollments monthly, ensuring all medical and demographic data met strict underwriting guidelines.
  • Optimized cross-functional documentation, increasing departmental efficiency by 18% through the use of standardized ancillary product verification checklists.

Medicare Account Representative

Select Quote
Baton Rouge, Louisiana
10.2021 - 08.2023
  • Managed a high-volume data pipeline, accurately documenting and triaging 110+ inbound/outbound files daily within Salesforce CRM.
  • Reduced policy churn by 12% by performing deep-dive needs assessments to ensure high-quality plan matching, reducing post-enrollment risks.
  • Ranked in the top 5% for accuracy and reliability out of a team of 60+, consistently meeting all quality assurance (QA) and risk mitigation benchmarks.

Technical Support Specialist

Apple
Baton Rouge, Louisiana
01.2020 - 09.2021
  • Resolved 45+ complex technical and account issues daily, maintaining a 98% Customer Satisfaction (CSAT) score through precise troubleshooting.
  • Decreased Average Handle Time (AHT) by 15% by developing a logic-based troubleshooting guide, used by the department to streamline issue resolution.
  • Managed sensitive user data with zero security or privacy violations, adhering to strict corporate data protection policies.

Education

Associate of Arts - Communicaitons

Baton Rouge Community College
Baton Rouge
05-2016

Skills

  • Data analysis
  • Compliance management
  • Case documentation
  • Cross-functional collaboration
  • Customer relationship management

Certification

Life and Health Insurance License

Timeline

Insurance Case Specialist

Exact Benefits Group
09.2023 - Current

Medicare Account Representative

Select Quote
10.2021 - 08.2023

Technical Support Specialist

Apple
01.2020 - 09.2021

Associate of Arts - Communicaitons

Baton Rouge Community College
Terriel RossInsurance Agent