Terri K Smith
Registered Nurse
Gainesville,GA
Summary
Seasoned nursing professional with over 30 years of diversified clinical experience in patient care, triage and care coordination in multi-level environments. Hardworking and dedicated in field and proven to remain calm under pressure skillfully handling high-stress situations with empathy and compassion. Detailed practice in call center triage, management of industrial occupational health clinic, worker’s compensation claims, case management, COVID and PCOT testing clinic, employee health/wellness and return to work programs.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Nurse Associate
CVS Health Care Minute Clinic
Gainesville, GA
12.2021 - 11.2022
- Delivered individualized patient care by recording patient registration and insurance verification, HIPAA standards during patient visit.
- Clinical responsibilities to include phlebotomy and specimen collection services, vaccine injection preparation, patient assessment with full vital signs, performing diagnostic tests such as Retinopathy screening and point of care testing (including COVID testing), strep and influenza.
- Experience documenting within Electronic Medical Record (EMR) system using EPIC
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records, following CDC up-to-date guidelines and compliance.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported office operations by expertly handling administrative needs.
- Maintain clinic supply and inventory.
Telephonic Nurse Case Manager
United Health Group
Atlanta, GA
10.2017 - 07.2019
- Conducted telephonic interviews with clinical sources to include providers, facility personnel, pharmacists, patient, family or other caregivers.
- Made post -discharge inpatient hospital calls per standard to ensure that discharged member receives safe transition of care services and resources in timely manner.
- Interfaced with third-party payers, insurance companies and providers for utilization review activities and submitted timely reports to clients and providers.
- Implemented appropriate and individualized care plan in collaboration with providers, patient, and family or other caregivers and educated on chronic disease processes
- Assessed current treatment plan to identify barriers, clarify or determine realistic goals and objectives and seek potential alternatives.
- Screened medical records and information for necessity and appropriateness and referred for physician review cases not meeting medical criteria.
- Utilized standardized clinical support criteria and/or established medical policy to evaluate proposed plans of treatment
- Reviewed evidenced-based medicine outcomes in cases during grand rounds with Medical Directors, and during audits or Pod reviews
- Established and monitored short and long-term goals for each enrolled member, closing cases when appropriate.
- Awarded with Certificate of Appreciation for exceeding Nokia Return of Investment program goals for end of fiscal year 2018 (presented July 16, 2019).
Occupational Health Nurse Manager, Nurse
JBS/Pilgrims
Gainesville, GA
07.2010 - 10.2016
- Provided daily primary and direct nursing support to ill or injured employees at case ready poultry plant averaging 1550+ employees
- Succeeded in 2016 KPI to assist in leading complex to reduce total recordable rate to .98%
- Maintained and adhered to all time sensitive OSHA 300/300A regulatory reporting of workplace injuries documents
- Implemented, and administered policies and procedures of occupational and environmental health and safety program, consistent with Pilgrims
- Hosted Complex wide employee celebratory recognition event with EHS/HR for proudly achieving 3 mil/4mil man hours w/o lost time 2014/2015 respectively
- Collaborated in design of controls for injury prevention and health surveillance related to actual and potential hazards in the work environment for inspections
- Suggested pilot extended ramp-up program period trial for higher risk departments for MSD injuries such as debone, 28 Degree room, and pre-shift team leader/supervisor lead ergonomic exercise warm-up to decrease
- DART
- Invited Gainesville Physical Therapy on-site for ergonomic station evaluation/supervisor training
- Supported disability case management process, facilitated return to work programs, FMLA, and close communications with HR in potential for concurrent issues with W/C State Board Laws, or UE
- Maintained SBWC Updates; Attended on-line, off-site, lunch and learn offerings from Medical Director, company counsel, and DOL
- Invited Stewart, Melvin, & Frost LLC on-site for in-services with supervisors how to best effectively listen to employee’s reports of injury to off-set the ultimate claim handling start to close
- Taught ongoing OH employee education and issued welcome packets to all new employees in orientation onboarding to help prevent injury/illness
- Liaised with service providers, insurance carriers, community health care professionals, management and employees to ensure optimal recovery and early and safe return to work, reduce incurred costs of claims
- Incorporated weekly meetings in OHS with each supervisor, team leader, trainer (if applicable), EHS, HR if available, and IW (injured worker) from previous days incident investigations to go over reports, root causes, and corrective actions (shift manager sign off and maintenance manager if equipment failure involved)
- Conducted all training for OHS staff, CPR/AED/First Aid/BBP Training for Complex MERT Team
- Collaborated with EHS and local Hall County EMS services to keep updated on Emergency Response Team, location of AED’s, and how to respond to medical related issues at complex
- Certified support (classroom/desktop) rescue with 8 Hour yearly Hazmat instruction Specialty Fire & Rescue 2016
- FMCSA 49CFR Part 40 trained; LifeLoc Phoenix 6.0 BT Evidential Breathalyzer trained (also instructor status); Brannan Toxicology Cup certified & instructor status (all expire 2020)
- Attended 3M Audiology Conservation conference for training of earbud/earmuff proper placement, insertion per employee need; purchase of dosimetry new by EHS to implement $22k or more annual savings with OccuFit not visiting yearly with mobile lab/technicians
- Implemented fundamental business model principles of 5S 2014
- Coordinated and oversaw employee monthly educational health and safety teaching topics, ergonomic work station evaluations, health fairs, American Red Cross Blood drives, vendor visits, active team Captain leading company in community awareness fundraising events focusing on Hall County Relay for Life, Ga Mountain Food Bank 2016
Telephonic Triage Nurse
Anthem/HMC
Atlanta, GA
06.2003 - 04.2009
- Assessed clients based on patient’s own evaluation, concerns, and responses to questions utilizing company’s Healthwise Knowledgebase and other supporting systems. Referred to 911/local emergency assistance rapidly for medical or mental assistance needs for critical situations.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care under strict timed quality assurance guidelines.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Helped to train/precept onboarding RN’s in department to expand their roles and refinement of telephonic skill development.
Weekend Charge Nurse
Central State Hospital
12.2001 - 06.2003
- Practiced as Baylor weekend charge nurse of 120 bed Long Term Skilled Care State facility of developmentally disabled clients, ranging in age from 5 months to 98 years
- Responsible for all site operations; coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments
- Maintained staffing needs, monitored and delivered direct client care of medications, treatments with close monitoring for efficacy, toxicity or issues specific in LTC non-verbal client, ventilator or trach needs; PEG tubes and all forms of parenteral nutrition
- Close communicating with site physician, lab, chaplain, SW, Respiratory Therapist, and family or supporting caregivers
Emergency Room Nurse
Atlanta Medical Center
, GA
03.1989 - 09.2001
- Fulfilled assessment, evaluation and treatment on all age levels in busy level 1 Trauma center in Metro Atlanta residency teaching institution
- Tasked for QA committee leader for nurse-nurse peer review, clinical documentation excellence after receiving accommodation from Risk Management & Legal
- Participated in hospital specific or yearly local Fulton County disaster, emergency preparedness drills in coordination with the local CDC, Grady or private EMS, Atlanta Fire & Rescue, facility LifeFlight air ambulance program on- site, Atlanta Police Department or other officials, and participants staged for the event
- Served as Ambassador and clinical leader during 1996 Summer Atlanta Olympics with visiting dignitaries
- Conducted all required employer services as worker’s compensation ER panel point of contact for multiple large/small companies including Ford Motor Co., Coca Cola, Delta for injury care (minor and major), drug and alcohol testing, referrals, and return to work clearances.
Education
Diploma - Registered Nursing
Georgia Baptist School of Nursing
Atlanta 01.1986 - 03.1989
Skills
Worker’s Compensation/Utilization Review/Occupational Medicine and Illness/OSHA Recordkeepingundefined
Certification
Skill Highlights
Timeline
Nurse Associate
CVS Health Care Minute Clinic
12.2021 - 11.2022
Telephonic Nurse Case Manager
United Health Group
10.2017 - 07.2019
Occupational Health Nurse Manager, Nurse
JBS/Pilgrims
07.2010 - 10.2016
Telephonic Triage Nurse
Anthem/HMC
06.2003 - 04.2009
Weekend Charge Nurse
Central State Hospital
12.2001 - 06.2003
Emergency Room Nurse
Atlanta Medical Center
03.1989 - 09.2001
Diploma - Registered Nursing
Georgia Baptist School of Nursing
01.1986 - 03.1989
Skill Highlights
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