Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terrill Carter

New York,NY

Summary

Results-driven Security Account Manager with 8+ years of experience leading security operations, managing multi-site accounts, and developing high-performing teams. Skilled in client relations, risk management, workforce optimization, incident response, and security training. Proven ability to improve operations, maintain compliance, and deliver effective security solutions with professionalism and accountability.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security/DHS Instructor

Tarian Security
03.2023 - Current
  • Certified as an instructor for DHS's 40-hour and 8-hour training programs.
  • Provide Narcan administration training for security personnel and first responders, ensuring preparedness for opioid overdose emergencies.
  • Instruct staff on best practices for monitoring, access control, and emergency response procedures.
  • Train personnel on security technology, including hand wands, X-ray machines, and magnetometers, to ensure facility safety and compliance.
  • Served as an instructor for de-escalation training, ensuring officers met company and client performance expectations.

Account Manager

Winfield Security
02.2021 - Current
  • Successfully managed multiple security accounts, ensuring full staffing coverage, operational excellence, and overtime remained within company performance targets.
  • Built and maintained strong client relationships through proactive communication, rapid issue resolution, and consistently exceeding service expectations, resulting in high client satisfaction and account retention.
  • Recruited, interviewed, hired, and onboarded qualified security personnel to meet client requirements while reducing vacancies and improving workforce readiness.
  • Led, trained, and mentored security supervisors and officers in de-escalation techniques, emergency response procedures, customer service, and site-specific protocols to improve overall performance.
  • Conducted routine site inspections, performance evaluations, and compliance audits, ensuring adherence to company policies, client post orders, and regulatory requirements.
  • Directed incident investigations, implemented corrective action plans, and resolved operational issues to improve security effectiveness and reduce repeat incidents.
  • Optimized staffing schedules and workforce planning across multiple locations, minimizing open shifts, controlling labor costs, and ensuring uninterrupted security coverage.
  • Served as the primary liaison between clients, operations leadership, and field personnel, delivering timely communication and effective solutions that strengthened client confidence and operational efficiency.

Security Supervisor

Winfield Security
03.2018 - 02.2021
  • Supervised up to 20 officers per shift, ensuring adherence to company procedures and site-specific security protocols.
  • Responded promptly to security incidents, alarms, and emergencies, coordinating with law enforcement as needed.
  • Maintained detailed incident logs and reports for breaches, safety hazards, and emergency situations.
  • Promoted a culture of accountability and vigilance across all assigned personnel.

Security Supervisor

Winfield Security
10.2017 - 03.2018
  • Mediated conflicts between residents professionally, maintaining a calm and respectful environment.
  • Patrolled property to ensure the safety of residents, staff, and assets.
  • Assisted in emergency evacuations, ensuring all safety protocols were followed.
  • Documented all incidents, medical emergencies, and property damage with accuracy and timeliness.

Education

High School Diploma -

Alfred E Smith
The Bronx, NY
08.2007

Skills

  • Critical Thinking
  • Verbal Communication
  • Written Communication
  • Customer Service
  • Client Relations
  • Conflict Resolution
  • Report Writing
  • Decision-Making

Certification

  • 40 hour Instructor Development CourseNYS Security License 2017- Present
  • F01- Fire Guard for impairment
  • F02 – Fire Guard for Shelters
  • F80 – Coordinator of Fire Safety and Alarm Systems in Homeless Shelters
  • CPR Certified
  • Narcan Administration Instructor

Timeline

Security/DHS Instructor

Tarian Security
03.2023 - Current

Account Manager

Winfield Security
02.2021 - Current

Security Supervisor

Winfield Security
03.2018 - 02.2021

Security Supervisor

Winfield Security
10.2017 - 03.2018

High School Diploma -

Alfred E Smith