Santiago Aguirre
Elizabeth,NJ
Summary
Dynamic professional with a proven track record at Maximus a multi billion dollar company that works hand in hand with the government and the public among many other projects, excelling in document management and customer relations. Expert in eligibility determination and policy interpretation, maintaining Medicaid process efficiency. Demonstrated ability to assist teams and enhance communication, leveraging critical thinking for problem resolution. Skilled in Microsoft Apps and maintaining high confidentiality standards.
Overview
5
5
years of professional experience
Work History
State of Arkansas DHS Clerical Worker
Maximus
01.2023 - Current
- Completed clerical tasks such as registering applications in order to be completed in another department.
- Executed record filing system as well as correcting found errors to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection and all state guidelines.
- Improved home office efficiency by keeping file use to a minimum and maintaining confidentiality/deletion when necessary.
- Enhanced communication within the team by maintaining accurate calendars and scheduling meetings as needed.
- Edited and proofread documents for accuracy and completeness.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and support in various administrative endeavors(training new workers as well as testing various new policies and troubleshooting)
State of Arkansas Medicaid Eligibility Specialist
Maximus
06.2021 - 01.2023
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
Get Covered NJ Customer Service Rep
Maximus
05.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Computer Information Systems
Union County College
Cranford, NJ06-2019
Skills
- Document management
- Application processing
- Customer relations
- Typing speed
- Eligibility determination
- Problem resolution
- Policy interpretation
- Basic accounting
- Updated Knowledge of Social Services Programs
- Experienced in Daily Use of Microsoft Office Suite
- Critical thinking
- Team development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Electronics and applying technology in order to make art including engraving, laser engraving and 3D Printing
- 3D Modeling and Game making
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Coding and Programming
Timeline
State of Arkansas DHS Clerical Worker
Maximus
01.2023 - Current
State of Arkansas Medicaid Eligibility Specialist
Maximus
06.2021 - 01.2023
Get Covered NJ Customer Service Rep
Maximus
05.2020 - 06.2021
Associate of Applied Science - Computer Information Systems
Union County College
Similar Profiles
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Lamondre HowardLamondre Howard
Customer Service Representive at MaximusCustomer Service Representive at Maximus
Jillian BethellJillian Bethell
Quality Analyst at MaximusQuality Analyst at Maximus
Joseph CastilloJoseph Castillo
Sales Associate at Calvin KleinSales Associate at Calvin Klein