Caitlin Robinson
Oklahoma City
Summary
Hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to guest and ensuring efficient operations within the restaurant. Committed to developing a strong working relationship with all members of the staff. Detail-oriented individual that is skilled in data entry and scheduling. Well rounded in problem solving and multi tasking skills, with a demonstrated ability to handle challenging situations. Maintains clean and sanitized work spaces, while keeping offices clean as well.
Overview
2
2
years of professional experience
Work History
Clerical Worker
Disability Support Services
01.2024 - Current
- Enhanced communication within the team by maintaining accurate calendars and scheduling meetings as needed.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
- Answer customer inquiries by phone and in person.
- Organize and file documents, both physically and electronically..
- Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
- Managed a database of client information and inputted data accurately into system.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Restaurant Hostess
Charleston's Restaurant
06.2023 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Childcare Provider
First Baptist Daycare
05.2022 - 06.2023
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Secured indoor and outdoor premises to protect children.
Education
No Degree - Forensics Science
University of Central Oklahoma
Edmond, OKHigh School Diploma -
Moore High School
Moore, OK05.2023
Skills
- Scheduling Appointments
- Document Management
- Contract Preparation
- Event Preparation
- Customer Service
- Data Entry
- Calendar Management
- Bookkeeping
- Excel Spreadsheets
- Positive Attitude
- Dedicated Team Player
- Supply Restocking
- Complex Problem-Solving
- Digital File Management
- Technical Support
- Time Management
Accomplishments
National Honor Sociey
Affiliations
- Bronchos and Beyond
- Free 2 Live
Timeline
Clerical Worker
Disability Support Services
01.2024 - Current
Restaurant Hostess
Charleston's Restaurant
06.2023 - Current
Childcare Provider
First Baptist Daycare
05.2022 - 06.2023
No Degree - Forensics Science
University of Central Oklahoma
High School Diploma -
Moore High School
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