Terrin Pease
San Diego,CA
Summary
I'm seeking bartending positions with a team that I can establish myself and grow. I can establish myself and grow. I have been consistently rewarded for achieving positive outcomes in all areas of employment resulting from a strong work ethic, sense of accountability, ownership, of responsibilities, loyalty to the team, dedication to the mission and focus on the goals.
Overview
8
8
years of professional experience
Work History
Bartender
Carriage House
San Diego , CA
2022.04 - 2022.04
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
store management, Customer Care/Sales Representative
AT&T
Remote , California
2019.01 - 2022.04
- Worked in alignment with, in a leadership role, created contest to drive engagement
- Created excitement and engagement in recognition through custom videos and gifs to celebrate store success
- Participated in peer to peer coaching with fellow RSC's on Comp and Sales incentives
- Delivered knowledge checks and role plays to develop higher proficiency around pricing and demos
- Authorized to work in the US for any employer, Answering phones from customers professionally and responding to customer inquiries and complaints while researching required information using available resources
- Handling and resolving customer complaints regarding product sales and customer service issues
- Building report with customers and offering wireless products personalized for each individual customer needs and lifestyle
- Processing forms, orders, and credit applications requested by the customers
- Identifying, escalating priority issues and reporting to the high-level management
- Routing inbound calls to the appropriate resources, and following up complicated customer calls where required
- Completing call notes and call reports as necessary and updating them in the customers account
Assistant Sales Manager
Stanton Optical
Sacramento , CA
2018.08 - 2019.01
- Responsible for assisting with store management by supervising and executing corporate plans and actions, creating a positive team atmosphere and increasing sales by utilizing the sales process that is given for success
- While being responsible for greeting patients, assisting patients with purchase of eye wear, providing patients with promotional information, and answering customer inquiries
- Also support the management team by providing overall direction to the staff in terms of training and performance tracking while creating a selling environment focused on customer service and achieving business results.
Sales Leader
Exclusive Wireless T-Mobile - Natomas
2016.06 - 2018.08
- Responsible for setting the example of an ideal retail store Sales Associate, assisting the store management team with store operations, interacting with customers to problem solve issues, assisting in the sales process, ensuring an outstanding customer experience.
Assistant Manager
Foot Locker
Sacramento , CA
2014.06 - 2016.06
- Assisting the manager in organizing, planning and implementing sales strategies
- Coordinating retail store operations
- Also ensuring store schedules and objectives are met by employees.
Education
Certificate of Completion -
Gas Lamp Barteneding School
San Diego, CA04.2022
Skills
- Full knowledge of cocktails and preparation
- Multiple POS Systems
- Food Handlers Card
- LEAD Certificate
- Excellent customer service skills and ability to work with others
- Microsoft Office (10+ years)
- Key Holder
- Retail Management
- Content creation
- Sales
- Organizational Skills
Timeline
Bartender
Carriage House
2022.04 - 2022.04
store management, Customer Care/Sales Representative
AT&T
2019.01 - 2022.04
Assistant Sales Manager
Stanton Optical
2018.08 - 2019.01
Sales Leader
Exclusive Wireless T-Mobile - Natomas
2016.06 - 2018.08
Assistant Manager
Foot Locker
2014.06 - 2016.06
Certificate of Completion -
Gas Lamp Barteneding School
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