Patricia Gibson
Jasper,AL
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
13
13
years of professional experience
Work History
Bartender
Munchies On 5th
Birmingham , AL
09.2022 - Current
- Trained multiple new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Served high customer volumes during special events, nights and weekends.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Taught employees bar sales techniques, resulting in higher profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Set up glassware, liquor and other necessary supplies for special events.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Bartender
Saws Soul Kitchen
Birmingham , AL
02.2022 - 09.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Served high customer volumes during special events, nights and weekends.
- Taught employees bar sales techniques, resulting in higher profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Set up glassware, liquor and other necessary supplies for special events.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Optometric Technician
EyeCare Associates
Birmingham, AL
10.2019 - 09.2020
- Provide patient care as well as check them in and out of office
- Verify insurance benefits and eligibility for routine and medical exams daily
- Triage patients before they see the doctor
- Assist Optometrists with patient exams as well as calling in prescriptions
- Update patient charts and schedule appointments at patient's availability
- Send and receive patient referrals for surgery
- Train patients to insert and remove contact lenses
- Check in and dispense contact lenses
- Adjust and dispense patient's glasses in lab
- Prepare shipments
- Increase annual supplies of contact lenses
- Make sure patient's charts and lifestyle are up to date
- Explain why I am running a certain test and what each step does
Assistant Manager
Jack's family restaurant
Warrior, AL
02.2012 - 04.2020
- Ran a crew of 20 or more
- Make schedules
- Make sure the crew is aware of changes made in the restaurant or on the menu
- Made sure food was made correctly and bagged properly
- Made sure food was handed out to the correct customer
- Checked hourly to make sure the dining room was stocked
- Operated a cash register to process cash and credit card transactions.
Patient Encounter Specialist
UAB Callahan Eye Hospital
11.2018 - 09.2019
- Set appointments for patients
- Call patients to remind them of appointments
- Verify co-pays and insurance
- Collect co-pays
- Discuss future appointments with doctors
- Work with inmates and charity cases
- Return voicemails or phone calls
- Check patients in and out for appointments.
Call Center Representative
J.L. Morgan & Associates
Birmingham, AL
05.2018 - 11.2018
- Call patients about hospital stays
- Read surveys to patients and record their answers on a computer
- Sit for long hours
- Collect information and data from patients
Community Health Worker
Jack's family restaurant
Brooklyn, NY
04.2016 - 07.2017
- Perform intakes, assessments, service planning, advocacy, and referrals
- Maintain case records and document participant's outcomes
- Provide follow-up case management for participants placed in housing to promote retention
- Assist in tracking housing-related activities of participants
- Conduct outreach and provide presentations to organization's and potential participants
- Intervene and diffuse crisis situations and partake in weekly case conferences.
Education
High school diploma - Psychology
Parrish High School
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Bevill State Community College
Skills
ReceptionistManagementMedical Office ExperienceRestaurant ManagementTriageEMR SystemsInsurance VerificationMedical SchedulingMedical RecordsMedical BillingMedical TerminologyOphthalmologyData collectionAssessmentsMedical receptionist skills — ExpertManaging physician schedules and maintaining accurate patient recordsFull results: ExpertCustomer service — Highly ProficientIdentifying and resolving common customer issuesFull results: Highly ProficientElectronic health records: Best practices — FamiliarOctober 2020Knowledge of EHR data, associated privacy regulations, and best practices for EHR useFull results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional field
Responsible alcohol service
Preparing garnishes
Responsible alcohol service
Changing beer kegs
Classic cocktails
Liquor, beer and wine knowledge
Elegant food plating
Ordering bar supplies
Making change
Cash register operation
Food running
Creative mixology
Handling difficult customers
New hire training
Attending multiple customers
Highly reliable
Food preparation and safety
Beverage preparation
Clear and effective communication
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Bartender
Munchies On 5th
09.2022 - Current
Bartender
Saws Soul Kitchen
02.2022 - 09.2022
Optometric Technician
EyeCare Associates
10.2019 - 09.2020
Patient Encounter Specialist
UAB Callahan Eye Hospital
11.2018 - 09.2019
Call Center Representative
J.L. Morgan & Associates
05.2018 - 11.2018
Community Health Worker
Jack's family restaurant
04.2016 - 07.2017
Assistant Manager
Jack's family restaurant
02.2012 - 04.2020
High school diploma - Psychology
Parrish High School
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Bevill State Community College