Terrinesha Martin
Spring,Texas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Carhop/Cook
Sonic
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Accurately operated cash register to process customer payments.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Customer Service Representative
Alorica
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Daycare Office Assistant
Tots 4 Time
Clarksdale, MS
08.2018 - 10.2020
- Education, TOTS4TIME, Clarksdale, — J UNE 2020
- Created developmentally appropriate lesson plans and activities for students ages 2-4
- Worked to create and maintain a welcoming and stimulating environment for students
- Maintained excellent communication with parents regarding their child's progress
- Attended workshops to learn about different educational approaches and tools
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Recorded observations as written assessments of student performance.
Substitute Teacher
Spring ISD
Spring, TX
08.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided instruction for students in core subject areas.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
High School Diploma -
Clarksdale High School
Clarksdale, MS 05.2001 -
Skills
Order fulfillment
Shipping procedures understanding
Money handling abilities
Retail store support
File management
Administrative support
Bookkeeping
Hospitality service expertise
Local market conditions
Lease oversight
Marketing and advertising
Business Development
Relationship building and retention
Property Inspections
Training and mentoring
Certification
CMA - Certified Medical Assistant
TABC/FOOD HANDLER CERTIFIED
Certified
Timeline
Substitute Teacher
Spring ISD
08.2022 - Current
Daycare Office Assistant
Tots 4 Time
08.2018 - 10.2020
High School Diploma -
Clarksdale High School
05.2001 -
Carhop/Cook
Sonic
Customer Service Representative
Alorica