Terrion Shaffer
Baton Rouge,LA
Summary
Energetic and friendly proven leader with a track record of enhancing operational efficiency and customer satisfaction at White Water Express. Excelled in staff training, operations management, and implementing effective sales strategies. Skilled in computer applications and team collaboration, significantly improving service quality and profitability. Demonstrates exceptional decision-making and relationship-building abilities. Energetic and friendly
Overview
3
3
years of professional experience
Work History
Car Wash Manager
White Water Express
09.2022 - 07.2024
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Managed daily operations for optimal efficiency and profitability, including scheduling staff and overseeing inventory management.
Landscaper
Anthony Landscaping
05.2021 - 08.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
internship
06.2021 - 09.2021
Financial aid intership to build workplace and communication.
Education
High School Diploma -
Woodlawn High School
Baton Rouge, LA05.2024
Skills
- Staff Training and Development
- Operations Management And Care Taking
- Computer Skills
- Decision-Making
- Technical Equipment knowledge
- Sales and Marketing
- Customer Service and Retention Strategies
- Teamwork and contribution
- Customer Service-Oriented
- Relationship Building
Accomplishments
- Excepted into Louisiana State University
- Collaborated with team of 12 in the development of leadership.
- Supervised team of 10 staff members.
Timeline
Car Wash Manager
White Water Express
09.2022 - 07.2024
internship
06.2021 - 09.2021
Landscaper
Anthony Landscaping
05.2021 - 08.2022
High School Diploma -
Woodlawn High School
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