Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Work Preference
AdministrativeAssistant
Terriona Lucas

Terriona Lucas

McKinney,TX

Summary

Highly motivated and customer-focused professional seeking a position in customer service to utilize exceptional communication and problem-solving skills. Dedicated to providing excellent service and ensuring customer satisfaction. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Overview

8
8
years of professional experience
1
1
Language

Work History

Accounts Receivable Clerk

Optimal Ship
01.2024 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.

Sales Associate/ Key Holder

Michael Kors
10.2021 - 11.2023
  • My key responsibilities included providing exceptional customer service, driving sales, and maintaining an organized and visually appealing store environment
  • I consistently exceeded sales targets by actively engaging with customers, understanding their needs, and recommending appropriate products
  • One of my most stellar accomplishments during my tenure was achieving a 30% increase in overall sales within the first quarter of joining the company
  • By building strong relationships with customers and utilizing effective sales techniques, I was able to contribute significantly to the store's revenue growth
  • Additionally, I consistently ranked among the top performers in terms of individual sales volume and conversion rates
  • As a leader within the team, I took on additional responsibilities such as training new hires in product knowledge, sales strategies, and customer service standards
  • Through my guidance and mentoring, several team members were able to improve their sales skills and achieve their own personal targets.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Customer service Agent

Capital One Call Center
02.2016 - 10.2022
  • My key responsibilities revolve around providing exceptional service to customers and resolving their inquiries or concerns
  • I handle inbound calls, emails, and live chats, ensuring prompt and accurate responses while maintaining a positive and professional demeanor
  • I have been entrusted with training new team members on company policies, procedures, and customer service best practices
  • I take pride in guiding them towards success by imparting my knowledge and sharing effective strategies for handling difficult customer interactions
  • One of my most stellar accomplishments was achieving a 95% customer satisfaction rating based on post-call surveys
  • This was accomplished through consistently delivering personalized solutions tailored to each customer's needs
  • By actively listening and empathizing with customers, I was able to swiftly address their issues and provide resolutions that exceeded their expectations.

Education

High School Diploma -

North Mesquite High School

Associate Degree In Coding And Revenue Cycle - Accounting

College of Healthcare Professionals
Dallas, TX

Skills

  • Exceptional communication skills (verbal and written)
  • Strong problem-solving abilities
  • Active listening skills to understand customer needs
  • Proficient in using CRM software and other customer service tools
  • Multitasking skills to handle multiple inquiries simultaneously
  • Invoice Processing
  • Payment posting
  • Statement Review
  • Bank Deposits
  • Customer Relations

Volunteer Experience

President, Debate Club, During my time in high school, I had the opportunity to serve as the president of our school's debate club. This role required me to manage a team of passionate debaters and oversee various projects and competitions. One experience that truly highlighted my leadership abilities was when we organized a local debate tournament for schools in our district.

Timeline

Accounts Receivable Clerk

Optimal Ship
01.2024 - Current

Sales Associate/ Key Holder

Michael Kors
10.2021 - 11.2023

Customer service Agent

Capital One Call Center
02.2016 - 10.2022

High School Diploma -

North Mesquite High School

Associate Degree In Coding And Revenue Cycle - Accounting

College of Healthcare Professionals

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balance4-day work weekFlexible work hoursWork from home optionTeam Building / Company RetreatsStock Options / Equity / Profit SharingPersonal development programs

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Terriona Lucas