Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrionna Dean

Wichita,KS

Summary

Committed [Job Title] offers [Number] years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.

Overview

4
4
years of professional experience

Work History

Home Health Aide

Miracle Care LLC
05.2022 - 02.2023
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Gave Injections and medications

Customer Service Representative

Humana
10.2019 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with info about their health insurance policies, helped with finding doctor, er, dentist, etc. in their area that took their insurance

Customer Service Representative

Five Star Call Center
09.2018 - 05.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Inbound/ Outbound calls. Calling pharmacies to refill prescriptions for patients, Taking called regarding stolen vehicle recovery, Taking orders for party and costumes, etc

Education

No Degree - Phlebotomy

Allied Health Career Training
Wichita, KS
10.2023

Associate of Applied Science - Medical Assistant

Vatterott College
Wichita, KS
02.2017

Skills

  • Client Documentation
  • Care Plan Assessment
  • Medication Administration
  • Administering Injections
  • Organization
  • Critical Thinking
  • Problem-Solving

Timeline

Home Health Aide

Miracle Care LLC
05.2022 - 02.2023

Customer Service Representative

Humana
10.2019 - 08.2020

Customer Service Representative

Five Star Call Center
09.2018 - 05.2019

No Degree - Phlebotomy

Allied Health Career Training

Associate of Applied Science - Medical Assistant

Vatterott College

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Terrionna Dean