Terris K. Squires
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Officer I
Maryland Department of Labor
06.2025 - Current
- Managed workforce assistance and recovery programs, monitored funding allocations, analyzed expenditures, coordinated with stakeholders, prepared reports, and supported executive decision-making to enhance program effectiveness.
- Conducted assessments to determine eligibility for various labor programs, ensuring compliance and efficient allocation of resources.
- Facilitated training sessions on employment resources and job search strategies, empowering clients with tools for successful job placement.
- Managed client data entry into labor management systems for tracking purposes.
- Provided guidance on unemployment benefits and labor regulations to clients.
Administrative Specialist I, Contractor
Maryland Department of Labor
04.2024 - 06.2025
- Supported statewide workforce recovery initiatives by reviewing applications for compliance, tracking expenditures, generating reports, and driving process improvements.
- Coordinated scheduling and logistics for departmental meetings and events to ensure effective use of resources.
- Processed and maintained employee records in compliance with state regulations.
- Developed internal communications and training materials to enhance staff understanding and engagement.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
Collections Supervisor
Toyota Financial Services
07.2015 - 03.2024
- Supervised collections team to ensure compliance with company policies.
- Supervised collections team, ensuring adherence to company policies and enhancing compliance standards.
- Trained staff on effective communication and negotiation strategies.
- Collaborated with departments to resolve customer issues, improving overall service delivery.
- Completed training on credit management and civil court practices, maintaining current knowledge to support team effectiveness.
MDU Sales & Marketing Consultant
Verizon Fios
08.2013 - 12.2014
- Developed marketing strategies that increased brand visibility and boosted customer engagement.
- Analyzed market trends to uncover opportunities for targeted product promotion and sales growth.
- Collaborated with cross-functional teams to create and execute integrated marketing campaigns.
- Conducted customer research to refine messaging and target audience segments effectively.
Business Communications Consultant
Verizon Communications
12.2005 - 07.2011
- Developed communication strategies that increased stakeholder engagement across departments.
- Coordinated media relations efforts that strengthened Verizon's brand and service promotion.
- Managed social media content that improved audience interaction and boosted brand visibility.
- Developed communication strategies to enhance stakeholder engagement across departments.
Education
Coursework - Business Administration & Marketing
Coppin State University
Baltimore, MD 08.2001 - 08.2002
High School -
Randallstown High School
Randallstown, MD 09.1996 - 06.2000
Skills
- Regulatory knowledge
- Report preparation
- Data entry
- Process improvement
- Client engagement
- Team leadership
- Conflict resolution
- Effective communication
Timeline
Administrative Officer I
Maryland Department of Labor
06.2025 - Current
Administrative Specialist I, Contractor
Maryland Department of Labor
04.2024 - 06.2025
Collections Supervisor
Toyota Financial Services
07.2015 - 03.2024
MDU Sales & Marketing Consultant
Verizon Fios
08.2013 - 12.2014
Business Communications Consultant
Verizon Communications
12.2005 - 07.2011
Coursework - Business Administration & Marketing
Coppin State University
08.2001 - 08.2002
High School -
Randallstown High School
09.1996 - 06.2000