Terrisa Mayle-Aycock
Enfield,NC
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in [Skill] and [Skill]. Looking for new position where career spanning [Number] years can be used to help bring greater success to exciting company.
Overview
18
18
years of professional experience
Work History
Service Advisor
Redwing’s Garage &Parts
Garysburg, NC
10.2012 - 05.2022
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies and labor.
- Entered orders into [Type] computer database system.
- Validated [Type] and [Type] paperwork to boost [Area of expertise] efficiency.
- Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
- Processed [Number] invoices each weeks and mailed documentation to clients.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Service Advisor
White Motors
Roanoke Rapids, NC
06.2010 - 09.2012
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Cross-trained and provided backup support for organizational leadership.
Service Advisor
Bone’s Toyota/Quality Buick GMC
Roanoke Rapids, NC
05.2004 - 06.2010
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Northampton County High School-East
Conway, Nc06.1988
Skills
- Customer Retention Strategies
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Multi-Line Phone Systems
Timeline
Service Advisor
Redwing’s Garage &Parts
10.2012 - 05.2022
Service Advisor
White Motors
06.2010 - 09.2012
Service Advisor
Bone’s Toyota/Quality Buick GMC
05.2004 - 06.2010
High School Diploma -
Northampton County High School-East