Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
9
9
years of professional experience
Work History
Mail Handler Assistant
United States Postal Service, USPS
05.2022 - Current
Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
Financial/Mailroom Clerk
City Of Shreveport
01.2019 - 05.2022
Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
Customer Service Representative
City Of Shreveport
03.2015 - 01.2019
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.