Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terriyaka Walker

Benton,Louisiana

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

9
9
years of professional experience

Work History

Mail Handler Assistant

United States Postal Service, USPS
05.2022 - Current
  • Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
  • Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
  • Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
  • Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.

Financial/Mailroom Clerk

City Of Shreveport
01.2019 - 05.2022
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
  • Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.

Customer Service Representative

City Of Shreveport
03.2015 - 01.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Benton High School
Benton, LA
05.2002

Skills

  • Package handling
  • Loading and unloading
  • Maintaining equipment
  • Safety Procedures

Timeline

Mail Handler Assistant

United States Postal Service, USPS
05.2022 - Current

Financial/Mailroom Clerk

City Of Shreveport
01.2019 - 05.2022

Customer Service Representative

City Of Shreveport
03.2015 - 01.2019

High School Diploma -

Benton High School
Terriyaka Walker