Terriyana Powell

• Conducted mental health assessments for youth and families in crisis.
• Developed and implemented individualized treatment plans for clients.
• Provided crisis intervention support during emotional and behavioral emergencies.
• Monitored client progress and adjusted treatment plans as necessary.
• Participated in interdisciplinary team meetings to discuss patient care plans.

• Directed patients to exam rooms, fielded questions, and preparedfor physician examinations.•Called and faxed pharmacies to submit prescriptions and refills.•Communicated clearly and effectively with patients to verifyinformation, determine the purpose of the visit, and record medicalhistory.

• Collected and documented patient medical information such asblood pressure and weight.•Assisted in the DME process prior.•Explained procedures to patients to reduce anxieties and increasepatient cooperation.•Documented medical data in patient charts, facilitating accuraterecords.•Documented visits using Electronic Medical Records system.

Oversaw the recruitment, hiring, orientation process, project

management department, supply chain, patient satisfaction, and

operational management.

Prepared activity reports to inform management of status and

implementation plans of programs, services, and quality initiatives.

Evaluated current processes related to healthcare delivery systems,

suggesting changes that could enhance effectiveness or reduce

costs.

Maintained awareness of advances in medicine, computerized

diagnostic and treatment equipment, data processing technology,

government regulations, health insurance changes, and financing

options.

Administered fiscal operations, including accounting, planning

budgets, authorizing expenditures, and establishing rates for

services

Advocated for mentee goals and aspirations, empowering them to

pursue ambitious career.

Ability to respond to urgent conflicts and act within a timely and

urgent matter.

Established feedback system for mentees, allowing for continuous

improvement of mentoring process.

Performed laboratory procedures such as drawing blood, preparing

specimens for testing, and performing EKGs.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
• Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.

• Maintained high levels of patient satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Performed wide-ranging administrative, financial and service-related functions.
• Confirmed appointments, communicated with clients, and updated client records.