Terrocus Lewis
Lancaster
Summary
Motivated individual with 10 years of Field Service Technician experience. I am seeking an opportunity where I can utilize my skills and passion for growth within a company.
Overview
11
11
years of professional experience
Work History
Lead Technician
KA-IT Solutions
Dallas, TX
03.2024 - Current
- Supervised daily operations and workflow in technical support environment.
- Conducted troubleshooting and repairs of complex equipment, enhancing operational efficiency.
- Developed training materials for new technicians, improving onboarding processes.
- Implemented preventive maintenance schedules, reducing downtime and service interruptions.
Pallet Jack Operator
Foster Farms
Farmerville, LA
06.2023 - 02.2024
- Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
- Reduced workplace injury rates by adhering to strict safety protocols while handling heavy loads with pallet jack equipment.
- Streamlined inventory management by accurately picking and preparing orders using pallet jacks, ensuring timely deliveries.
Field Technician
Century Link
Dallas, TX
06.2016 - 02.2022
- Performed service operations using PC test tools, OTDR, circuit design, Demarc locations and network ring id
- Experienced with network routers, switches, install, cable termination, provisioning, troubleshooting and replacement
- Strong technical and mechanical background with experience on HVAC systems, high-voltage electrical systems, DC Power Plants, and NOC support
Level 3 Telecommunication Technician
C4 Technical Services
Dallas, TX
11.2015 - 06.2016
- AC/DC power
- Installed routers, switches, and wireless AP in Central Office
- Organized and installed routers, switches, brocades, cisco fex, cable trays, primary and secondary power, built ladder racks.
Premises Technician
AT&T
Dallas, TX
05.2015 - 11.2015
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
Education
High School Diploma -
Pineview High School
Lisbon, LaSkills
- Fiber Scoping and Testing
- Troubleshoot & resolve
- NOC Support
- Uploading Configurations
- CO Installations/ ADAVA Nodes
- HVAC Systems
- BNC testing and termination
- Excellent Team Player
- Cienna 6500/ASR9K/Juniper
Timeline
Lead Technician
KA-IT Solutions
03.2024 - Current
Pallet Jack Operator
Foster Farms
06.2023 - 02.2024
Field Technician
Century Link
06.2016 - 02.2022
Level 3 Telecommunication Technician
C4 Technical Services
11.2015 - 06.2016
Premises Technician
AT&T
05.2015 - 11.2015
High School Diploma -
Pineview High School
Technology Skills
Microsoft Office: Word, PowerPoint, Outlook, Excel, Clarify, BPM, XLR, netbuild, systems and Internet (research & navigation)