Terry Ackerman
Safford,AZ
Summary
Resourceful Bakery Assistant Manager known for high productivity and efficiency in task completion. Possess specialized skills in inventory management, quality control, and team leadership. Excel in communication, time management, and problem-solving to enhance bakery operations and customer satisfaction.
Overview
34
34
years of professional experience
1982
1982
years of post-secondary education
Work History
Bakery Assistant Manager
Safeway
Thatcher, Arizona
05.2011 - Current
- Maintained accurate records of inventory levels and orders placed with vendors.
- Created marketing campaigns designed to raise awareness about the bakery's offerings within the community.
- Implemented cost-saving measures without sacrificing quality or customer service levels.
- Conducted regular staff meetings to discuss performance issues and motivate team members towards achieving goals set forth by management.
- Trained new staff on company policies and procedures as well as safety protocols.
- Responsible for overseeing daily operations of the bakery, including scheduling, ordering supplies and ingredients, and managing staff.
- Monitored baking activities to ensure quality control standards were met or exceeded.
- Assisted in creating product displays and pricing items accordingly.
- Ensured proper sanitation of equipment to meet health department standards.
- Provided customer service by addressing customer inquiries, complaints, and feedback.
- Oversaw inventory management, including ordering supplies and managing stock levels to meet production needs.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
Truck Driver
Freeport-McMoRan
Morenci, Arizona
03.2023 - 04.2023
Bakery Clerk
Bashas'
Thatcher, Arizona
03.1991 - 04.2011
- Operated cash register to process customer orders accurately and efficiently.
- Received incoming shipments of ingredients and supplies for baking operations.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Verified that all products were labeled with correct pricing information.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Greeted customers, answered questions and provided product knowledge.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
Education
Safford High School
Safford, AZSkills
- Inventory management
- Cost control
- Quality control
- Food safety
- Customer service
- Team leadership
- Employee training
- Cash handling
- Multitasking proficiency
- Decision-making capacity
- Food safety compliance
- Sanitation enforcement
- Bakery operations
- Quality control monitoring
- Supervisory experience
- Slicer safety
- Display upkeep
- Cake decorating
- Order management
Timeline
Truck Driver
Freeport-McMoRan
03.2023 - 04.2023
Bakery Assistant Manager
Safeway
05.2011 - Current
Bakery Clerk
Bashas'
03.1991 - 04.2011
Safford High School