Terry Andrews
Greenville,NC
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvement
Greenville, NC
05.2023 - 06.2024
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Supported sales team members to drive growth and development.
Manager
Lowe's Home Improvement
Sanford, NC
10.2022 - 05.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Flooring / Commercial Sales Specialist
Lowe's Home Improvement
Cary, NC
07.2021 - 08.2022
- Conducted market research and analysis to identify potential customers and develop strategies for expanding customer base.
- Identified and qualified leads through cold calling, networking events, trade shows, and professional organizations.
- Managed relationships with existing clients to ensure satisfaction and identify upsell opportunities.
- Established long-term partnerships with new customers by providing excellent service levels.
- Provided product demonstrations to potential buyers in order to promote products and services.
- Generated monthly reports detailing sales performance against goals set by management.
- Performed post-sales follow-ups with customers to ensure satisfaction with purchases made.
- Collaborated with warehouse employees to fulfill orders and communicate customers' special requests.
Area Manager/Supervisor (Stock)
Ross Dress For Less
Greenville, NC
03.2018 - 06.2021
- Key holder open and close
- Count safe and verify all bags made for deposits and change orders
- Release deposits and change orders for pickups
- Manage a minimum of 10 to 20 associates daily
- Assign the team their tasks based on the freight
- Receive truck by scanning and sorting freight
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Complete Individual Productivity Tracker to monitor associates performance
Stockroom Assistant
Ross Dress For Less
Greenville, NC
10.2015 - 03.2018
- Received, unpacked and stored incoming stock items.
- Maintained records of all incoming and outgoing shipments.
- Managed the organization of warehouse space to maximize efficiency.
- Ensured that merchandise was properly labeled, priced, displayed and rotated.
- Organized shelves and racks in an orderly manner with correct product placement.
- Utilized a hand-held scanner device to update inventory levels accurately.
- Kept stockroom clean and neat for maximum productivity.
- Stocked merchandise in correct storage areas.
Education
High school Diploma - University Prep
North Pitt High School
Bethel, NC01.2010
Skills
- Management
- Customer service
- Retail
- Key Holder
- Payroll management
- Schedule management
- Budgeting
- Forecasting
- Interviewing
- Freight Experience
- Cashiering
- Supervising experience
- Retail management
- Mentoring/Trainer
- Warehouse experience
- Stocking
Awards
- The Purple Promise Award, 05/01/15, For exceeding customer's expectations, for going beyond the call of duty, and for setting an example for others to follow.
- Package Handler Of The Month, 04/01/15, For quickly understanding the value of teamwork, efficiency, and dedication to complete the daily job.
- Ross Star (Employee Of The Month), 01/01/16, For exceeding expectations, completing assigned tasks correctly, and on time.
- Ross Star (Employee Of The Month), 04/01/16, For exceeding expectations, completing assigned tasks correctly, and on time.
- Ross Star (Employee Of The Month), 07/01/18, Recognized for leading stock team and completing all assigned task on time.
Timeline
Customer Service Associate
Lowe's Home Improvement
05.2023 - 06.2024
Manager
Lowe's Home Improvement
10.2022 - 05.2023
Flooring / Commercial Sales Specialist
Lowe's Home Improvement
07.2021 - 08.2022
Area Manager/Supervisor (Stock)
Ross Dress For Less
03.2018 - 06.2021
Stockroom Assistant
Ross Dress For Less
10.2015 - 03.2018
High school Diploma - University Prep
North Pitt High School